Recently switched a number of our applications to Jamf App Catalog apps to reduce the amount of time we were spending updating applications.
Almost everything is working fine, except I'm having trouble with one device and am not sure what I can do to fix the issue.
In Jamf, this one device (2019 Macbook Pro running an Intel Core) keeps showing up as having failed any update for a Jamf App Catalog app. However, when I look at application info for this device, it indicates the application actually HAS updated (and end user has confirmed this).
When I compare the log file /private/var/log/install.log on my own test Macbook and the end user's, I see an error that looks something like this on the end user's device:
Error getting application status info for file:///Library/Application%20Support/JamfAppInstallers/com.google.Chrome/notify.app: Error Domain=NSCocoaErrorDomain Code=260 "The file “notify.app” couldn’t be opened because there is no such file." UserInfo={NSURL=file:///Library/Application%20Support/JamfAppInstallers/com.google.Chrome/notify.app, NSFilePath=/Library/Application Support/JamfAppInstallers/com.google.Chrome/notify.app, NSUnderlyingError=0x7fa928a05650 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}
2025-01-17 18:31:19-06 [DEVICE NAME REMOVED] appstored[66709]: Error getting application status info for file:///Library/Application%20Support/JamfAppInstallers/com.google.Chrome/root/Google%20Chrome.app: Error Domain=NSCocoaErrorDomain Code=260 "The file “Google Chrome.app” couldn’t be opened because there is no such file." UserInfo={NSURL=file:///Library/Application%20Support/JamfAppInstallers/com.google.Chrome/root/Google%20Chrome.app, NSFilePath=/Library/Application Support/JamfAppInstallers/com.google.Chrome/root/Google Chrome.app, NSUnderlyingError=0x7fa926b0bc00 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}
Only other difference I see in the install.log file is that after an App Catalog app update, my log file indicates the following, whereas the device claiming it failed the update doesn't contain this line:
Re-included: /Applications, /Library, /System, /bin, /private, /sbin, /usr
There are no failed Management Commands in Jamf for this device. The only place failure is indicated is in Jamf > Mac Apps > Jamf App Catalog.
