Jamf Cloud systems won't enroll with manual enrollment

nyxwhite
New Contributor

Hi, I'm kinda new to using Jamf and Apple School Manager. I'm running into an issue where when I manually enroll a device, it's not showing in the cloud. Its odd and I'm not sure what's happening and could use some guidance on this.

 

Thanks

4 REPLIES 4

barpas
New Contributor II

Hey there,
If you could post a screenshot of the error and the workflow that you are using it would make things easier to troubleshoot. Overall here is the documentation for User-initiated enrollment which is called manual enrollment:
https://docs.jamf.com/10.35.0/jamf-pro/documentation/User-Initiated_Enrollment_for_Computers.html?
Check if on the device you can see the MDM profile installed on the device and if it was accepted by the user.

nyxwhite
New Contributor

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nyxwhite
New Contributor

I'm aware of the license overuse I'm working on cleaning up this site. I didn't implement the system, I'm just trying to fix what the previous MSP did.

nyxwhite
New Contributor

I figured out the problem. Nevermind on the concern.