Hello everyone,
We've been experiencing this problem on rare occasion however it seems like its gotten progressively worse and figured I should ask for support as I cannot figure out for the life of me. I have an ongoing ticket with support but i figured why not ask the community as well.
Workflow using ENTRAID:
Mac boots up, user selects language, region, wifi, remote management screen appears, they sign in using their credentials, jamf connect window appears for them to reenter credentials again, account gets created and users now at the desktop.
The problem occurs remote management screen>sign in using their credentials>black screen>reboots to the user language section>reboots>user language selection>repeat
My first thought is our jamf connect configuration even tho is placed inside of our prestage enrollments, and is scoped to all users and all computers will sometimes not be received by the macs. Now i only say that because if i remove the same configuration profile, something similar happens after remote management screen>enter credentials>Reboots>leads to a lock screen asking for username and password but since no account is created nothing works, im unable to provide logs.
Has anyone else experienced something like this or knows where else to look, all help is appreciated.
Question
Jamf connect bootloop problems

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