Jamf Powerbi Connector Timeout


Hi everyone, 

Has anyone had success with using the Powerbi Connector?  I've managed to pull all data in, created a couple of small dashboards, but it never seems to refresh.  Even a manual or scheduled refresh ends up timing out after a few hours.

I've also shrunk the data set to one table, and removed some of the unwanted columns.

Any thoughts or suggestions would be grateful received!



New Contributor II

I've been using PowerBI for a while, and my reports(dashboards) are timing out now too. Never had an issue until this week(I was out of town last week, so I don't know when it actually started).

Ah, so it could be a Microsoft issue then.

I keep getting the attached error now, even though I’ve reduced the data set!


I just went to refresh the data on my reports so I could screenshot my error. Yesterday I was getting 502 bad gateway errors when it got to data for different objects (Computer 152, Device 98, etc). Today everything refreshed smoothly. We were also having issues with 502 errors enrolling wiped macbooks, hopefully those are gone now too...

I apparently spoke too soon. Now I've got the error back. It worked great for a couple of days....

OLE DB or ODBC error: [DataSource.Error] Web.Contents failed to get contents from 'https://<jamfcloudserver>/JSSResource/computergroups/id/13' (502): Bad Gateway.

And in a different query 

OLE DB or ODBC error: [DataSource.Error] Web.Contents failed to get contents from 'https://<jamfcloudserver>/JSSResource/mobiledevicegroups/id/10' (502): Bad Gateway.

New Contributor

I am having a same problem with I have a dataset for 3 days I can not update it on Power BI service, knowing that on DESKTOP it is normally updated in 30 minutes. the dataset is powered from a server database, via a data gateway. the data gateway is well updated. the incremental update is activated and the dataset retrieves only the data of the last 3 days to each update. Monkey App Download


I've managed to get it working today using the API rather than the PowerBi Connector....

I wonder if there is some throttling going on with the connector somewhere, but who knows