We are experiencing an inventory update issue with 3 Intel Jamf-managed machines. Whenever we run the "sudo Jamf recon" command to execute the inventory update policy or from the self-service, we encounter the following error at the end: "Error running recon: Unknown Error - An unknown error has occurred."
We have thoroughly checked all the configurations and reviewed a few logs, but we have not found any challenges. The Jamf Support team has also investigated the matter, but we still haven't been able to identify a possible solution.
Furthermore, we tried completely erasing and reconfiguring the affected machines. During the initial configuration, the inventory update ran successfully without any errors. However, after a few hours, when we attempted to run "sudo jamf recon" or perform the inventory update from self-service, the issue resurfaced.
Are there any others who have experienced a similar issue, particularly with Intel Macs? We would appreciate any insights or assistance in resolving this matter. Thank you.
I haven't seen the error but I have noticed that on-prem 10.48 has stopped running recon via a policy using the built in payload.
Using the files and processes payload / jamf recon etc. will though. Likely to not be related but I haven't read anyone else having similar yet.