Jamf Self Service not automatically installing on iOS devices

lfriedo
New Contributor II

We want to be able to send notifications to our iOS devices.  We have about 50 of them enrolled in Jamf Pro currently.  We have not tried to use self service until now.  I went to the settings and under the Self Service section went to iOS and selected the "Automatically install self service app" option, then on the app options selected "no login" as we have several devices where there isn't one user and those are setup sort of like a kiosk but with more than one app available.  Of all the devices, the only one that immediately installed self service was an iPhone 6 running iOS 12 (which is the latest iOS it will install).  All other devices are on iOS 15 and have a command under the completed commands in management history that says "Install App - Self Service" but nothing was actually installed on the device.  What do I need to do to get the self service app to install on all the devices?

2 ACCEPTED SOLUTIONS

shaquir
Contributor III

Do you have enough VPP licenses allocated for Jamf Self Service in Mobile Device Apps?

Also is the Jamf Self Service version in Mobile Device Apps showing as the latest?

View solution in original post

lfriedo
New Contributor II

That looks like it was the issue...needed to have the VPP licenses allocated.  It's installing for us now.  Thanks for the help.

View solution in original post

2 REPLIES 2

shaquir
Contributor III

Do you have enough VPP licenses allocated for Jamf Self Service in Mobile Device Apps?

Also is the Jamf Self Service version in Mobile Device Apps showing as the latest?

lfriedo
New Contributor II

That looks like it was the issue...needed to have the VPP licenses allocated.  It's installing for us now.  Thanks for the help.