Starting our 1st week of remote learning and so far JSS has been invaluable for us.
1 issue I can't figure out. I have 1 iPad (at 13.3.1) that a user is trying to install and app for. JSS says the app is installed, but the app is not actually on the ipad. I have done a hard reset of the ipad, multiple inventory updates, blank pushes, reset network settings, reset all settings. Since the user is at home, I would like to avoid a full wipe and re-setup but maybe that is all we can do at this point?
Solved! Go to Solution.
I've had this happen at least five times in the past couple months(I'd love to time travel back to those but that's another topic). Specific apps for me but similar circumstance i.e. app is shown as "installed" in JSS but device doesn't have it.
One instance I restarted the iPad and cleared all commands and app installations. App started the install process. Next four needed to be reset and setup again. No rhyme or reason and other apps would install fine. If the device has an AppleID on it just have them take a backup and reset when it's finished.