Just got this error caching Adobe CC

New Contributor III

has anyone seen this and have an idea of how to remedy it? Seems to only be doing it on machines that are caching the package over a wireless connection.

cp: /Volumes/CasperShare/Packages/Adobe_Master_Lab_Install.pkg.zip: Input/output error
cp: /Volumes/CasperShare/Packages/Adobe_Master_Lab_Install.pkg.zip: could not copy extended attributes to /Library/Application Support/JAMF/Waiting Room/Adobe_Master_Lab_Install.pkg.zip: Bad file descriptor


Valued Contributor II

i see that a lot on laptops, people close the lid, disconnect before the cache operation is done, clear the logs and hope they stay connected long enough next time they connect.

New Contributor II

Watch out for this when having caching issues:

DMG mounted successfully as volume on device .
Installing Package pkgutil from mount path ...
Error: The package (pkgutil) could not be found.
There was an error installing the package. Exit Code: 1
Unmounting disk ...
hdiutil: detach failed - No such file or directory

Sometimes I have to clear the cache before my Adobe products will install again:

rm -rf /Library/Application Support/JAMF/Waiting Room/*

New Contributor III

I will give it a shot with making sure the users are logged in the entire time the policy is running. Thanks for the advice.

New Contributor III

@bwcollins Did you find a solution to this in the end?

We are seeing similar issue on all our DPs except our master.

Many thanks

New Contributor III

I seem to have fixed most of the issues by going to an http dp. Hope that helps.

New Contributor

@bwcollins is the http working better for you? I was having alot issue with mine then turned it off.

Valued Contributor

With HTTP turned on, If there is a break in downloading, it should resume from the point at which it ended.

New Contributor III

All of ours are on http now and we have seen almost no issues with the actual downloading of the packages.

New Contributor

Does anyone have a step-by-step on how to switch from APF DPs to http settings? We are struggling finding any information...


@libertyuniversity Your cache clearing tip and commmand from way back in 2014 is still relevant today. I just used it after a policy failed, and it resolved the issue for me. Thanks