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Lock Computer not working

  • August 8, 2016
  • 1 reply
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I tried searching the existing forums for this and couldn't find what I was looking for. A computer was stolen from our campus and wiped, but was re-enrolled through DEP. Second one in a week. It's currently checking into our server (system reports it checked in 16 minutes ago) and I sent it the remote lock command, but it's still pending from what I can see. We've tested remote lock before and it works when the computer is on our network. How do you make it work when the computer is off network?

1 reply

stutz
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  • Contributor
  • 78 replies
  • August 8, 2016

Your going to need to have a JAMF instance in the DMZ. That is how we have it setup in our shop to talk to devices externally.

https://jamfnation.jamfsoftware.com/article.html?id=174


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