M1 - Error: "Erase All Content and Settings preflight failed: Unable to get Bootstrap Token"

djrory
Contributor

We are having issues trying to redeploy M1 devices, the local Erase all content and settings option does not work due to a permissions issue and when trying to wipe via the Wipe command in JAMF the OS is erased and the device goes to the recovery menu but the user data is not actually erased. 

 

Jamf reports the error:

Erase All Content and Settings preflight failed: Unable to get Bootstrap Token <(null):0>

 

image002.pngScreen Shot 2022-05-17 at 4.42.18 pm.pngScreen Shot 2022-05-17 at 4.42.25 pm.png

3 REPLIES 3

bwoods
Valued Contributor

Are you all escrowing your bootstrap token? 

As far as I know yes. Is it something I have to manually do?
The result of the following command is,
sudo profiles status -type bootstraptoken

profiles: Bootstrap Token supported on server: YES
profiles: Bootstrap Token escrowed to server: YES


 

bwoods
Valued Contributor

Bootstrap token looks good to me man. You may have to resort to using a command to accomplish this reliably.

https://community.jamf.com/t5/jamf-pro/self-service-for-macos-erase-assistant/m-p/250868