Management Option missing - recent

[adamdancaster]

So I am getting MDM Compatibility - No The management option is missing. I've seen old discussion from last year about it was an issue that was with apple etc but this has only happened to 2 machines that we have from our 200+ estate.

Tried deleting from the JSS along with wiping on the machine with - jamf removeFramework

Has anyone been having issues recently and has some advice?

Thanks,

[adamdancaster]

Jamf response:

Looking though the logs and checking the error were seeing in there it seems theres already an MDM enabled user on the machine and were only allowed 1 concurrent mdm enabled user since mac OS 10.12. We will need to remove this and try again

can we run the following on the client:

sudo rm -rf /var/db/ConfigurationProfiles && sleep 30 && sudo /usr/local/jamf/bin/jamf manage && sudo /usr/local/jamf/bin/jamf recon && sleep 30 && sudo /usr/local/jamf/bin/jamf manage

Once thats run can we retry

/usr/local/jamf/bin/jamf mdm -userLevelMdm

THE ABOVE WORKED.