MDM Profiles Expiring

[Andixon]

Hi,

starting this morning I received quite a lot of tickets of users saying that they get messages about the MDM Profile on their machine expiring in 10 days. 

Shouldnt that renew automatically? What can I do about this? I already tried the "Renew MDM Profile" Management Command, but the MDM Profile Expiration Date of the Macs I tried it on did not change.

Do you have any suggestions?

Kind regards

[Karl941]

Hi Andixon,

Do you have any Failed command status after applying the renewal?

[jtrant]

A few things to check:

• Have you renewed the Jamf Pro built-in CA: https://learn.jamf.com/bundle/jamf-pro-documentation-current/page/PKI_Certificates.html
• If so, is MDM renewal enabled for computers/mobile devices under Settings > Global > MDM Profile Settings?
• Is the renewal MDM command actually reaching the device and being processed? If not, what is the error?

[Andixon]

Hi,

I investigated myself a little bit further and it seems like this is the issue. I am already in contact with Jamf support who told me that they will assist me with this. 

I will post an update later, when I know more.