Hello fellow JAMF admins and techs,
I'm wondering if anyone has experienced this issue before. A user reached out because their icons were missing from the dock and launchpad. A few of the favorite folders in finder are missing as well with question marks replacing them.
We've tried clearing the icon cache, repairing permissions, running "defaults write com.apple.dock ResetLaunchPad -bool true; killall Dock" and re-installing the OS. All getting the same results (no icons).
This only happnes on the user's account, when we created another user account all the icons are there.
Hopefully someone can hlep me out this tiank.
Makes me think that their User profile/Home directory is corrupt. This happened a lot in the Windows world. Is it too much to create them a new account, them move/migrate all their data over to this new one?