Missing question mark next to password field on restart

barrycuda
New Contributor II

Not sure if I did something wrong of if this is an Intel vs Apple Silicon thing.

Pre-enrolled 2 computers one Intel and one with the M1 chip with Filevault enabled. On a reboot the Intel computer will show the question mark next to the password field to allow you to use the Recovery Key.   On the M1 computer the question mark is not present.   If you enter the password wrong a few times it will present an option to reboot into recovery mode but then it prompts for the Computer Recovery Password before you even get to the point of using the Recovery key.  

The use case is that we will have people who will change their password and go to lunch then completely forget what it was. Since there is no option to login as a different user at the Filevault prompt (Was told this was a best practice from Jamf) The helpdesk will have to boot into recovery mode and use the key from Jamf to reset it.  Just trying to make the process easier for them.   

1 REPLY 1

pkleiber
Contributor

@barrycuda you can use the key combination option + shift + return at the Filevault Login screen. Then you get the field for entering your recovery key.
Found this here: https://community.jumpcloud.com/t5/software-hardware/filevault-unlock-using-recovery-key-apple-silic...

So in your scenario, the user has to shutdown his mac and do a reboot. Then the key combination should work.