No folder Remote Assist

[userjamf]

Hello everyone,

Once the workstation has been enrolled, some of my workstations doesn't have the folder "Remote Assist" in

"/Library/Application Support/JAMF/", which is why Jamf Remote Assist does not work on these workstations.

But I don't understand why it's doing this to me when it's working on other workstations. 

Could you help me please ?

[agungsujiwo]

If you haven't found the Jamf Assist folder,

check whether the Jamf Assist command was completed by going to

Computer > Device > History > Management History > Completed Commands or Failed Commands and looking for the Install Jamf Remote Assist Settings Profile command.

[userjamf]

I've looked and there's nothing.

When I relaunch the Jamf interface, it shows me the Install Jamf Remote Assist Settings Profile in peding and then disappears again.

[agungsujiwo]

Previously, several Macs experienced the same thing, JAmf Remote Assist was not available (because when enrolling I tried to restart, when enrolling Jamf was not finished),

then I re-enrolled Jamf, waited for it to complete enrollment, and self-service appeared, while seeing the JAmf Remote Assist command installed, then it worked.

[jtrant]

Assuming the management framework exists, it should be possible to manually install JRA using the following Terminal command:

/usr/sbin/installer -pkg "/Library/Application Support/JAMF/Jamf.app/Contents/MacOS/JamfDaemon.app/Contents/Resources/JamfRemoteAssist.pkg" -target /