Posted on 11-07-2024 03:31 AM
Hello everyone,
Once the workstation has been enrolled, some of my workstations doesn't have the folder "Remote Assist" in
"/Library/Application Support/JAMF/", which is why Jamf Remote Assist does not work on these workstations.
But I don't understand why it's doing this to me when it's working on other workstations.
Could you help me please ?
Posted on 11-07-2024 05:17 PM
If you haven't found the Jamf Assist folder,
check whether the Jamf Assist command was completed by going to
Computer > Device > History > Management History > Completed Commands or Failed Commands and looking for the Install Jamf Remote Assist Settings Profile command.
Posted on 11-08-2024 02:57 AM
I've looked and there's nothing.
When I relaunch the Jamf interface, it shows me the Install Jamf Remote Assist Settings Profile in peding and then disappears again.
a month ago
Previously, several Macs experienced the same thing, JAmf Remote Assist was not available (because when enrolling I tried to restart, when enrolling Jamf was not finished),
then I re-enrolled Jamf, waited for it to complete enrollment, and self-service appeared, while seeing the JAmf Remote Assist command installed, then it worked.
a month ago - last edited a month ago
Assuming the management framework exists, it should be possible to manually install JRA using the following Terminal command:
/usr/sbin/installer -pkg "/Library/Application Support/JAMF/Jamf.app/Contents/MacOS/JamfDaemon.app/Contents/Resources/JamfRemoteAssist.pkg" -target /