no printers installed but list PPD

[tcandela]

there are no printers installed but the Inventory for the computer says 1 printer, and in the printer area that list the printer it just says PPD

I have to reset the printing system on the computer and have inventory run in order for it to display the proper value for how many printers are installed = 0

anyone else have this issue ?

[tcandela]

in the computers printers list on the JSS the Model of the printer says "No PPD" ?

this is a Sharp MX-C311, why does it say "No PPD"

for the other printers, the Model lists the printer driver version.

[tcandela]

in /Library/Printers is see a PPD directory, and within that I see the

Sharp MX-C311.PPD.gz

My policy installs the driver and then maps the printer. I do this with also Xerox printers and everything is ok with them, the Model for the Xerox machines show the driver version. Why is the Sharp printer different?

[Fveja]

Check for files inside /etc/CUPS/ppd. CUPS copies PPDs there when a printer is installed. I believe Casper looks for PPDs in there and it will report that a printer is installed if a file is found.

[tcandela]

@Fveja what if the sharpMXC311.ppd is not in /etc/cups/ppd ?

the printer is getting installed via 'self service' and works for the users (so no problem there).

what if the SHARP.ppd is not in this directory ?