Not able to Turn on FileVault with local account pw but can use it for everything else

New Contributor
Hey everyone! I having some issues enabling some users to FileVault with our local account pw. We have a set Prestage enrollment with a local account and password that FileVault 2 is enabled. I know for a fact that I’m entering the information correctly because it accepts the local account everywhere on their devices but not to turn on FileVault. I did notice one thing but not sure if its a coincidence or a bug issue. For every device that we were not able to enable, as soon we click “Turn On FileVault” the field to type goes directly to the password field and not the username field (picture is below) and never accepts the local account. However, other devices when we try to enable users to FV doesn’t do that at all. Any help would be appreciated.
Screen Shot 2022-11-16 at 2.25.28 PM.png



Valued Contributor

Make sure that the user is a volume owner and has a secure token.