Not communicating with AppleTV

[cpetersloyola]

Greetings, friends! We have 52 AppleTVs deployed in our school. It looks like Jamf Pro stopped communicating with them on or about December 5th for most of them, and December 9th for one of them. The devices are functioning normally (i.e. teachers continue to AirPlay to the devices, and they are visible on the network).

I'm wondering if anyone has (a) seen this happen, and (b) knows how to get them communicating with Jamf Pro again. 

[cbrewer]

See if the MDM profiles expired. If so, you'll have to erase and re-enroll them.

[HR]

Are the devices updated? If not, updating the tvOS can get them back online in Jamf.

[cpetersloyola]

MDM Profiles are not expired. Most of them are on 16.1. Unfortunately, they are all in Conference Room Display.

[Sophie_Main]

This happened with about 20 of our Apple TVs this past summer, and we ended up having to erase all content and settings of the Apple TVs and re-enter WiFi for them to re-pull the configuration profiles.