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Posted on 02-23-2023 07:32 AM
We got some problems a way back when enrolling devices. We only get the MDM Profile, nothing more. Normally you should get about 8 to 15 profiles depending who you are and where you work. Anybody have any idea what causes this problem? For one week ago we moved to Jamf Cloud and I thought the problem should disappear, but it didn't.
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Posted on 02-23-2023 07:58 AM
If you are only seeing the MDM profile and not any additional profiles after enrolling a device in Jamf Pro, there could be a few different reasons for this issue:
Scope of the Profiles: Ensure that the profiles you are expecting to see on your devices are scoped to the correct group or smart group. You can check this in the Jamf Pro console under the "Computers" or "Mobile Devices" section, and then selecting the "Configuration Profiles" tab.
Profile Conflict: Check if there are any profile conflicts in Jamf Pro, where two or more profiles are trying to manage the same settings. This can sometimes cause issues with profiles not being applied correctly.
Device Enrollment Settings: Make sure that the device enrollment settings are configured correctly, especially the settings related to automatic profile installation. You can check these settings in the Jamf Pro console under "Settings" > "Global Management" > "Mobile Device Management".
Network Connectivity: Ensure that your devices have proper network connectivity and can communicate with the Jamf Pro server. If the devices cannot communicate with the server, they will not be able to receive the profiles.
If you have recently moved to Jamf Cloud and are still experiencing this issue, it's possible that the issue is related to one of the above reasons. You can also reach out to Jamf support for assistance in troubleshooting the issue.
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Posted on 02-23-2023 07:58 AM
If you are only seeing the MDM profile and not any additional profiles after enrolling a device in Jamf Pro, there could be a few different reasons for this issue:
Scope of the Profiles: Ensure that the profiles you are expecting to see on your devices are scoped to the correct group or smart group. You can check this in the Jamf Pro console under the "Computers" or "Mobile Devices" section, and then selecting the "Configuration Profiles" tab.
Profile Conflict: Check if there are any profile conflicts in Jamf Pro, where two or more profiles are trying to manage the same settings. This can sometimes cause issues with profiles not being applied correctly.
Device Enrollment Settings: Make sure that the device enrollment settings are configured correctly, especially the settings related to automatic profile installation. You can check these settings in the Jamf Pro console under "Settings" > "Global Management" > "Mobile Device Management".
Network Connectivity: Ensure that your devices have proper network connectivity and can communicate with the Jamf Pro server. If the devices cannot communicate with the server, they will not be able to receive the profiles.
If you have recently moved to Jamf Cloud and are still experiencing this issue, it's possible that the issue is related to one of the above reasons. You can also reach out to Jamf support for assistance in troubleshooting the issue.
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Posted on 02-23-2023 10:44 AM
Is this happening on your Mac and iOS devices? All or some devices? Are you restoring from a backup?
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Posted on 02-23-2023 11:54 PM
We saw it a while before our move to Cloud and hoped it would be solved when we moved to the cloud. But it didn't go away. The only thing we retired when moving to the cloud was the database.
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Posted on 03-03-2023 04:58 AM
Just wanted you guys to know that most of it is solved. We upgraded från 10.30 to 10.42 when the problem started. It hade to do wit "unknown key" fot the configurations profiles. Now they're gone and it's back to normal.
