OS update failed on Catalina

[yuenhongtang]

Hi all, Anyone can help me on this issue. Recently we are upgrading the OS version and builds. however it kept failing and i can't resolve it.

I am using a offline installer download direct from Apple. Used Combo and non Combo. Non are working.

2020-12-28 14:04:08+08 M06GMBZQ0ZRMD6M softwareupdated[914]: softwareupdated: Starting with build 10.15.6 (19G2021)
2020-12-28 14:04:08+08 M06GMBZQ0ZRMD6M softwareupdated[914]: authorizeWithEmptyAuthorizationForRights: Requesting provided rights: 1
2020-12-28 14:04:08+08 M06GMBZQ0ZRMD6M softwareupdated[914]: SoftwareUpdate: request for status for unknown product _ManualUpdate
2020-12-28 14:04:09+08 M06GMBZQ0ZRMD6M softwareupdated[914]: /Library/Bundles does not exist - watching for directory creation
2020-12-28 14:04:09+08 M06GMBZQ0ZRMD6M softwareupdated[914]: Previous System Version : 10.15.6 (19G2021), Current System Version : 10.15.6 (19G2021)
2020-12-28 14:04:09+08 M06GMBZQ0ZRMD6M softwareupdated[914]: BackgroundActivity: Activity check-in with Interval 21600 2020-12-28 14:04:09+08 M06GMBZQ0ZRMD6M softwareupdated[914]: SUOSUAlarmObserver: Setting alarm event stream handler
2020-12-28 14:04:09+08 M06GMBZQ0ZRMD6M softwareupdated[914]: SUOSUServiceDaemon: Error reading /var/folders/zz/zyxvpxvq6csfxvn_n00000s0000068/C/com.apple.OSUpdate.SUOSUServiceDaemon.state: Error Domain=NSCocoaErrorDomain Code=260 "The file “com.apple.OSUpdate.SUOSUServiceDaemon.state” couldn’t be opened because there is no such file." UserInfo={NSFilePath=/var/folders/zz/zyxvpxvq6csfxvn_n00000s0000068/C/com.apple.OSUpdate.SUOSUServiceDaemon.state, NSUnderlyingError=0x7fb254507bc0 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}
2020-12-28 14:04:09+08 M06GMBZQ0ZRMD6M softwareupdated[914]: SUOSUServiceDaemon: Use standard 6 hour auto update interval
2020-12-28 14:04:09+08 M06GMBZQ0ZRMD6M softwareupdated[914]: Adding client SUUpdateServiceClient pid=913, uid=740186572, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/SoftwareUpdate.framework/Versions/A/Resources/SoftwareUpdateNotificationManager.app/Contents/MacOS/SoftwareUpdateNotificationManager)
2020-12-28 14:04:09+08 M06GMBZQ0ZRMD6M softwareupdated[914]: SUOSNotificationBundleHandler: Should notify? NO (Notification pending=0, bundle exists=0, mdmInitiatedNotificationBundleInstall=0)
2020-12-28 14:04:09+08 M06GMBZQ0ZRMD6M SoftwareUpdateNotificationManager[913]: AssertionMgr: Cancel com.apple.softwareupdate.NotifyAgentAssertion-LoginDone assertion for pid 913, id 0x817F
2020-12-28 14:04:09+08 M06GMBZQ0ZRMD6M SoftwareUpdateNotificationManager[913]: (null)：softwareupdated: Service connection invalidated!
2020-12-28 14:04:09+08 M06GMBZQ0ZRMD6M softwareupdated[914]: Removing client SUUpdateServiceClient pid=913, uid=740186572, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/SoftwareUpdate.framework/Versions/A/Resources/SoftwareUpdateNotificationManager.app/Contents/MacOS/SoftwareUpdateNotificationManager)
2020-12-28 14:04:09+08 M06GMBZQ0ZRMD6M softwareupdated[914]: Adding client SUUpdateServiceClient pid=913, uid=740186572, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/SoftwareUpdate.framework/Versions/A/Resources/SoftwareUpdateNotificationManager.app/Contents/MacOS/SoftwareUpdateNotificationManager)
2020-12-28 14:04:09+08 M06GMBZQ0ZRMD6M SoftwareUpdateNotificationManager[913]: Controller: Waiting for SUAppStoreUpdateController to populate initial list of available updates
2020-12-28 14:04:09+08 M06GMBZQ0ZRMD6M SoftwareUpdateNotificationManager[913]: Waiting for available updates to be initially populated
2020-12-28 14:04:09+08 M06GMBZQ0ZRMD6M softwareupdated[914]: Adding client SUUpdateServiceClient pid=913, uid=740186572, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/SoftwareUpdate.framework/Versions/A/Resources/SoftwareUpdateNotificationManager.app/Contents/MacOS/SoftwareUpdateNotificationManager)
2020-12-28 14:04:09+08 M06GMBZQ0ZRMD6M SoftwareUpdateNotificationManager[913]: Query for available updates: FINISHED
2020-12-28 14:04:09+08 M06GMBZQ0ZRMD6M SoftwareUpdateNotificationManager[913]: Done waiting for available updates to be initially populated
2020-12-28 14:04:09+08 M06GMBZQ0ZRMD6M SoftwareUpdateNotificationManager[913]: Controller: Done populating initial list of available updates: [] with major os updates: []
2020-12-28 14:04:09+08 M06GMBZQ0ZRMD6M SoftwareUpdateNotificationManager[913]: Controller: Time interval since last scan - 326117.233087
2020-12-28 14:04:09+08 M06GMBZQ0ZRMD6M SoftwareUpdateNotificationManager[913]: Controller: shouldScan - 1, productKeysInActiveForegroundTransactions - 0
2020-12-28 14:04:09+08 M06GMBZQ0ZRMD6M SoftwareUpdateNotificationManager[913]: Controller: Scan is in progress
2020-12-28 14:04:09+08 M06GMBZQ0ZRMD6M softwareupdated[914]: SUScan: Scan for client pid 914 (/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated)
2020-12-28 14:04:09+08 M06GMBZQ0ZRMD6M SoftwareUpdateNotificationManager[913]: Controller: Received availableUpdatesChanged notification; new updates: [001-57230]; new major updates: [001-86606, 001-51042, 001-68446, 001-36801]
2020-12-28 14:04:30+08 M06GMBZQ0ZRMD6M softwareupdated[914]: SUProductPriv: Failed to save MajorOSInfo to path:/var/folders/zz/zyxvpxvq6csfxvn_n00000s0000068/T/001-86606_3E96E9DA-9360-4C59-A48C-B75D7F805D77/MajorOSInfo.pkg withError:(null)
2020-12-28 14:04:30+08 M06GMBZQ0ZRMD6M softwareupdated[914]: Failed to fetch MajorOSInfo for productKey:001-86606; fetching remotely failed!
2020-12-28 14:04:30+08 M06GMBZQ0ZRMD6M SoftwareUpdateNotificationManager[913]: Controller: Skipping majorOS update (<SUOSUMajorProduct: 001-86606>(Title:(null) Version:(null), Identifier:(null), IconSize:0, Deferred:0, Deferred Until:(null))) because the fetching of the MajorOSInfo failed..
2020-12-28 14:04:30+08 M06GMBZQ0ZRMD6M SoftwareUpdateNotificationManager[913]: osUpdateDaemonConnection: <NSXPCConnection: 0x7fddf0d47790> connection to service on pid 0 named com.apple.softwareupdated.OSUpdate
2020-12-28 14:04:30+08 M06GMBZQ0ZRMD6M softwareupdated[914]: SUOSUServiceDaemon: Adding MDM client: (null) (pid = 913, uid = 740186572, path = /System/Library/PrivateFrameworks/SoftwareUpdate.framework/Versions/A/Resources/SoftwareUpdateNotificationManager.app/Contents/MacOS/SoftwareUpdateNotificationManager, connection remote object interface = <NSXPCInterface: 0x7fb259a049c0>, exported interface = <NSXPCInterface: 0x7fb259a04a50>, remote object proxy = <__NSXPCInterfaceProxy_SUOSUServiceClientProtocol: 0x7fb259a07470>)
2020-12-28 14:04:30+08 M06GMBZQ0ZRMD6M softwareupdated[914]: Adding client SUUpdateServiceClient pid=913, uid=740186572, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/SoftwareUpdate.framework/Versions/A/Resources/SoftwareUpdateNotificationManager.app/Contents/MacOS/SoftwareUpdateNotificationManager)
2020-12-28 14:04:30+08 M06GMBZQ0ZRMD6M softwareupdated[914]: SUScan: Fetching the catalog failed due to an error. Although our catalogTestMode is nil, we will not exit a TestMode (if we are in one).
2020-12-28 14:04:30+08 M06GMBZQ0ZRMD6M softwareupdated[914]: SUScan: Elapsed scan time = 21.4
2020-12-28 14:04:30+08 M06GMBZQ0ZRMD6M softwareupdated[914]: SUScan: Error encountered in scan: Error Domain=NSURLErrorDomain Code=-1003 "Can’t connect to the Apple Software Update server." UserInfo={_kCFStreamErrorCodeKey=8, NSLocalizedRecoverySuggestion=Make sure you’re connected to the internet, and then try again., NSLocalizedDescription=Can’t connect to the Apple Software Update server., SUErrorRelatedCode=SUErrorCodeScanCatalogNotFound, NSErrorFailingURLStringKey=https://swscan.apple.com/content/catalogs/others/index-10.15-10.14-10.13-10.12-10.11-10.10-10.9-mountainlion-lion-snowleopard-leopard.merged-1.sucatalog, NSErrorFailingURLKey=https://swscan.apple.com/content/catalogs/others/index-10.15-10.14-10.13-10.12-10.11-10.10-10.9-mountainlion-lion-snowleopard-leopard.merged-1.sucatalog, _kCFStreamErrorDomainKey=12}
2020-12-28 14:04:30+08 M06GMBZQ0ZRMD6M SoftwareUpdateNotificationManager[913]: AssertionMgr: Take com.apple.softwareupdate.NotifyAgentAssertion-BadgingCountChanged assertion with type BackgroundTask for pid 913, id 0x8186
2020-12-28 14:04:30+08 M06GMBZQ0ZRMD6M softwareupdated[914]: Scan got error Can’t connect to the Apple Software Update server.
2020-12-28 14:04:30+08 M06GMBZQ0ZRMD6M softwareupdated[914]: SUStatisticsManager: Successfully reported statistics for category 5
2020-12-28 14:04:30+08 M06GMBZQ0ZRMD6M softwareupdated[914]: Adding client SUUpdateServiceClient pid=913, uid=740186572, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/SoftwareUpdate.framework/Versions/A/Resources/SoftwareUpdateNotificationManager.app/Contents/MacOS/SoftwareUpdateNotificationManager)
2020-12-28 14:04:30+08 M06GMBZQ0ZRMD6M softwareupdated[914]: Ramped updates marked
2020-12-28 14:04:30+08 M06GMBZQ0ZRMD6M SoftwareUpdateNotificationManager[913]: SUPrefPaneController: Scan has ended
2020-12-28 14:04:30+08 M06GMBZQ0ZRMD6M SoftwareUpdateNotificationManager[913]: Controller: Scan finished with error
2020-12-28 14:04:30+08 M06GMBZQ0ZRMD6M SoftwareUpdateNotificationManager[913]: SUPrefPaneController: Last known CatalogURL is default.
2020-12-28 14:04:30+08 M06GMBZQ0ZRMD6M SoftwareUpdateNotificationManager[913]: Controller: Received availableUpdatesChanged notification; new updates: [001-57230]; new major updates: [001-86606, 001-51042, 001-68446, 001-36801]
2020-12-28 14:04:30+08 M06GMBZQ0ZRMD6M SoftwareUpdateNotificationManager[913]: AssertionMgr: Cancel com.apple.softwareupdate.NotifyAgentAssertion-BadgingCountChanged assertion for pid 913, id 0x8186
2020-12-28 14:04:30+08 M06GMBZQ0ZRMD6M softwareupdated[914]: SUProductPriv: Failed to save MajorOSInfo to path:/var/folders/zz/zyxvpxvq6csfxvn_n00000s0000068/T/001-86606_9404B506-0A03-42DF-BE1B-B74FCAC82ECA/MajorOSInfo.pkg withError:(null)
2020-12-28 14:04:30+08 M06GMBZQ0ZRMD6M softwareupdated[914]: Failed to fetch MajorOSInfo for productKey:001-86606; fetching remotely failed!
2020-12-28 14:04:30+08 M06GMBZQ0ZRMD6M SoftwareUpdateNotificationManager[913]: Controller: Skipping majorOS update (<SUOSUMajorProduct: 001-86606>(Title:(null) Version:(null), Identifier:(null), IconSize:0, Deferred:0, Deferred Until:(null))) because the fetching of the MajorOSInfo failed..
2020-12-28 14:04:30+08 M06GMBZQ0ZRMD6M softwareupdated[914]: Adding client SUUpdateServiceClient pid=913, uid=740186572, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/SoftwareUpdate.framework/Versions/A/Resources/SoftwareUpdateNotificationManager.app/Contents/MacOS/SoftwareUpdateNotificationManager)
2020-12-28 14:04:30+08 M06GMBZQ0ZRMD6M SoftwareUpdateNotificationManager[913]: AssertionMgr: Could not cancel com.apple.softwareupdate.NotifyAgentAssertion-BadgingCountChanged assertion - no assertion found for pid 913
2020-12-28 14:04:30+08 M06GMBZQ0ZRMD6M SoftwareUpdateNotificationManager[913]: (null)：softwareupdated: Service connection invalidated!
2020-12-28 14:04:30+08 M06GMBZQ0ZRMD6M SoftwareUpdateNotificationManager[913]: (null)：softwareupdated: Service connection invalidated!
2020-12-28 14:04:30+08 M06GMBZQ0ZRMD6M softwareupdated[914]: Removing client SUUpdateServiceClient pid=913, uid=740186572, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/SoftwareUpdate.framework/Versions/A/Resources/SoftwareUpdateNotificationManager.app/Contents/MacOS/SoftwareUpdateNotificationManager)
2020-12-28 14:04:30+08 M06GMBZQ0ZRMD6M softwareupdated[914]: Removing client SUUpdateServiceClient pid=913, uid=740186572, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/SoftwareUpdate.framework/Versions/A/Resources/SoftwareUpdateNotificationManager.app/Contents/MacOS/SoftwareUpdateNotificationManager)
2020-12-28 14:08:27+08 M06GMBZQ0ZRMD6M softwareupdated[914]: BackgroundActivity: Starting Background Check Activity
2020-12-28 14:08:27+08 M06GMBZQ0ZRMD6M softwareupdated[914]: BackgroundActivity: Starting background actions now.
2020-12-28 14:08:27+08 M06GMBZQ0ZRMD6M softwareupdated[914]: BackgroundActions: Automatic checking disabled
2020-12-28 14:08:27+08 M06GMBZQ0ZRMD6M softwareupdated[914]: BackgroundActivity: Starting background download now.
2020-12-28 14:08:27+08 M06GMBZQ0ZRMD6M softwareupdated[914]: BackgroundActivity: Finished Background Check Activity
2020-12-28 14:08:27+08 M06GMBZQ0ZRMD6M SoftwareUpdateNotificationManager[913]: AssertionMgr: Take com.apple.softwareupdate.NotifyAgentAssertion-UpdatesAvailable assertion with type BackgroundTask for pid 913, id 0x82E8
2020-12-28 14:08:27+08 M06GMBZQ0ZRMD6M softwareupdated[914]: Adding client SUUpdateServiceClient pid=913, uid=740186572, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/SoftwareUpdate.framework/Versions/A/Resources/SoftwareUpdateNotificationManager.app/Contents/MacOS/SoftwareUpdateNotificationManager)
2020-12-28 14:08:27+08 M06GMBZQ0ZRMD6M SoftwareUpdateNotificationManager[913]: AssertionMgr: Cancel com.apple.softwareupdate.NotifyAgentAssertion-UpdatesAvailable assertion for pid 913, id 0x82E8
2020-12-28 14:08:27+08 M06GMBZQ0ZRMD6M SoftwareUpdateNotificationManager[913]: (null)：softwareupdated: Service connection invalidated!
2020-12-28 14:08:27+08 M06GMBZQ0ZRMD6M softwareupdated[914]: Removing client SUUpdateServiceClient pid=913, uid=740186572, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/SoftwareUpdate.framework/Versions/A/Resources/SoftwareUpdateNotificationManager.app/Contents/MacOS/SoftwareUpdateNotificationManager)
2020-12-28 14:08:42+08 M06GMBZQ0ZRMD6M storagekitd[1419]: Starting SKDaemon...
2020-12-28 14:08:42+08 M06GMBZQ0ZRMD6M storagekitd[1419]: Client entitled for information
2020-12-28 14:08:42+08 M06GMBZQ0ZRMD6M storagekitd[1419]: Adding client connection <NSXPCConnection: 0x7fd3572045b0> connection on mach service named com.apple.storagekitd from pid 192
2020-12-28 14:08:43+08 M06GMBZQ0ZRMD6M installd[1424]: installd: Starting
2020-12-28 14:08:43+08 M06GMBZQ0ZRMD6M installd[1424]: installd: uid=0, euid=0
2020-12-28 14:08:43+08 M06GMBZQ0ZRMD6M system_installd[1427]: installd: Starting
2020-12-28 14:08:43+08 M06GMBZQ0ZRMD6M system_installd[1427]: installd: uid=0, euid=0
2020-12-28 14:08:43+08 M06GMBZQ0ZRMD6M syspolicyd[192]: Connected to daemon. Language set to: en_GB
2020-12-28 14:33:56+08 M06GMBZQ0ZRMD6M installer[2554]: Error parsing distribution script from data
2020-12-28 14:33:56+08 M06GMBZQ0ZRMD6M xmllint[2557]: -:1: parser error : Document is empty
2020-12-28 14:33:56+08 M06GMBZQ0ZRMD6M xmllint[2557]: 2020-12-28 14:33:56+08 M06GMBZQ0ZRMD6M xmllint[2557]: ^
2020-12-28 15:37:02+08 M06GMBZQ0ZRMD6M installer[3770]: Error parsing distribution script from data
2020-12-28 15:37:02+08 M06GMBZQ0ZRMD6M xmllint[3773]: -:1: parser error : Document is empty
2020-12-28 15:37:02+08 M06GMBZQ0ZRMD6M xmllint[3773]: 2020-12-28 15:37:02+08 M06GMBZQ0ZRMD6M xmllint[3773]: ^

[SweenyTodd]

I don't have a solution for you other than to say that we experienced the same thing. Ended up changing to a smart group to handle version control for the supplemental. So the targeted update is for 19H15 and the smart group is for 19H2.