Posted on 09-01-2019 10:12 AM
I made a bonehead move and set an Apple TV 4K to be locked in display mode and disabled remote pairing (this is normal for our configuration). The bonehead part comes in where I did not check if the device was in DEP (it's not). Apparently, somehow it got removed. That being said... I can't wipe this device. I went into Jamf to do it and low and behold.... wait for it... it's not there either. Do I just have a paper weight?
UPDATE: Sorry guys. Yes I did. You plug in the device, let it boot up, then unplug it. Repeat this process 5 times. The AppleTV will go into recovery and throw out config profile settings.
Posted on 09-01-2019 01:25 PM
(fixed)
Posted on 09-01-2019 10:22 PM
How?
Posted on 09-02-2019 10:39 AM
You said it was “fixed” in a follow up reply; did you resolve the issue? If so, please update your original post.
AFAIK, you can put an Apple TV into Recovery mode by disconnecting and reconnecting the power cable a few times.
Posted on 09-02-2019 10:55 AM
Sorry guys. Yes I did. You plug in the device, let it boot up, then unplug it. Repeat this process 5 times. The AppleTV will go into recovery and throw out config profile settings.