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Question

Over air Apple TV recovery?


rpayne
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I made a bonehead move and set an Apple TV 4K to be locked in display mode and disabled remote pairing (this is normal for our configuration). The bonehead part comes in where I did not check if the device was in DEP (it's not). Apparently, somehow it got removed. That being said... I can't wipe this device. I went into Jamf to do it and low and behold.... wait for it... it's not there either. Do I just have a paper weight?

UPDATE: Sorry guys. Yes I did. You plug in the device, let it boot up, then unplug it. Repeat this process 5 times. The AppleTV will go into recovery and throw out config profile settings.

4 replies

rpayne
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  • Author
  • Contributor
  • 124 replies
  • September 1, 2019

(fixed)


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  • Contributor
  • 55 replies
  • September 2, 2019

How?


bradtchapman
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  • Valued Contributor
  • 588 replies
  • September 2, 2019

You said it was “fixed” in a follow up reply; did you resolve the issue? If so, please update your original post.

AFAIK, you can put an Apple TV into Recovery mode by disconnecting and reconnecting the power cable a few times.


rpayne
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  • Author
  • Contributor
  • 124 replies
  • September 2, 2019

Sorry guys. Yes I did. You plug in the device, let it boot up, then unplug it. Repeat this process 5 times. The AppleTV will go into recovery and throw out config profile settings.


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