Packages Missing from Cloud distribution point

dnelson2813
Contributor

I sent in a support ticket about this but they're not available yet so I figured I'd post here too. We use JAMF Cloud and every single package that we had uploaded to our distribution point has disappeared. Policy logs report that the files don't exist. The web interface says "availability pending" for each package. The text for each one appears in red in JAMF Admin. Has this happened to anyone before?

2 REPLIES 2

cheeryyear2430
New Contributor

We just experienced this as well. I submitted a ticket to support about this. Waiting for their response...

dnelson2813
Contributor

We got an answer for this but I never posted here. Our license was renewed but we never updated the activation code on the website. They told us it's a bug that isn't supposed to happen but there's no solution right now. You have to update your activation code then re-upload everything.