Passcode Policies

[andy_ng]

Hi all,

Apologies for this really simple question.

I have attached our current passcode policy for pre-stage enrolments.

As you can see the Maximum number of failed attempts is set to 5.

I understand that the account will be locked out after 5 incorrect attempts, and the really simple question is, how would I unlock their account? Or what is the correct process once the staff member brings over their machine to me.

Thanks in advance

[chriscollins]

You'd go into the inventory record of the device and send a clear passcode command.

[andy_ng]

Apologies, I forgot to clarify this is for Macs and not mobile devices. Does that command exist in the computers section?

[yyang]

See if this video has the solution you're looking for:

https://www.youtube.com/watch?v=Og-RiQgjBEY