Plugins URL not appearing in Self Service.
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Posted on 03-10-2014 09:55 AM
Hi, I can't see the Plugins URL in Self Service: external image link
We have several plugins configured: external image link
Here is the configuration of one of them:
external image link Our JSS is 9.24, I've tried in several machines (all of them with the same problem).
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Posted on 03-10-2014 09:59 AM
I've seen this happen here on several installations. If you hover over the left edge of the window, your cursor should change to a straight up and down line with an arrow. Just click and drag to adjust the pane.
Hope that makes sense.
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Posted on 03-10-2014 10:06 AM
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Posted on 03-10-2014 10:16 AM
This happened to us on 9.24 in our environment on Linux. With JAMF's help, we resolved it by creating a TEMP folder on the JSS
mkdir -p /usr/local/jss/tomcat/temp/JSS
chown -Rv tomcat7:tomcat7 /usr/local/jss/tomcat/temp
We have also seen this on our 9.21 production environment. JAMF has told us that that was due to a bug in 9.21 that was resolved in 9.24.
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Posted on 03-10-2014 11:23 AM
Did you run "sudo jamf manage" on the client Macs? It sometimes doesn't show up quickly but this should pull the settings to the local machine(s) right away.
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Posted on 03-10-2014 12:11 PM
I figured it out the problem, it is with the icons! If I create a Self Service without icon it appear and works fine, but if I choose icons it doesn't appear.
I am using the common 128x128 PNG (also tried icon that I'm using in selfservice policies).
Ps: The self service policies with icons are working fine.
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Posted on 03-12-2014 07:37 AM
Any idea?
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Posted on 04-02-2014 12:05 PM
I am having the same issue after upgrading to 9.3, however mine don't work no matter what I do.
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Posted on 05-01-2014 02:46 PM
We had a similar issue. What I found out was on the problem User the folder /Library/Application Support/JAMF was set to no access. Once I changed the permissions over to read and write on the folder i was able to see the folder Self Service and within that the folder Managed Plug-ins, i could see the .plist files each URL gives it when it checks in. I reran recon and relaunched Self Service and they popped up.
Worth a shot
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Posted on 11-01-2015 06:01 PM
Wow, I was having the exact problem with our self-service plug in URL earlier.. We are running on 9.81 and I couldn't get the side pane up.. Thanks to the terminal command. Finally I can see our self-service plug in URL!
Thank you guys so much!