Plugins URL not appearing in Self Service.

[guilherme_teles]

Hi, I can't see the Plugins URL in Self Service: external image link

We have several plugins configured: external image link

Here is the configuration of one of them:

external image link Our JSS is 9.24, I've tried in several machines (all of them with the same problem).

[stevewood]

I've seen this happen here on several installations. If you hover over the left edge of the window, your cursor should change to a straight up and down line with an arrow. Just click and drag to adjust the pane.

Hope that makes sense.

[guilherme_teles]

It looks better, but the plugins continue not appearing...

Check the pic:

external image link

[mml7]

This happened to us on 9.24 in our environment on Linux. With JAMF's help, we resolved it by creating a TEMP folder on the JSS

mkdir -p /usr/local/jss/tomcat/temp/JSS
chown -Rv tomcat7:tomcat7 /usr/local/jss/tomcat/temp

We have also seen this on our 9.21 production environment. JAMF has told us that that was due to a bug in 9.21 that was resolved in 9.24.

[scottb]

Did you run "sudo jamf manage" on the client Macs? It sometimes doesn't show up quickly but this should pull the settings to the local machine(s) right away.

[guilherme_teles]

I figured it out the problem, it is with the icons! If I create a Self Service without icon it appear and works fine, but if I choose icons it doesn't appear.

I am using the common 128x128 PNG (also tried icon that I'm using in selfservice policies).

external image link

Ps: The self service policies with icons are working fine.

[guilherme_teles]

Any idea?

[jconte]

I am having the same issue after upgrading to 9.3, however mine don't work no matter what I do.

[MChivers]

We had a similar issue. What I found out was on the problem User the folder /Library/Application Support/JAMF was set to no access. Once I changed the permissions over to read and write on the folder i was able to see the folder Self Service and within that the folder Managed Plug-ins, i could see the .plist files each URL gives it when it checks in. I reran recon and relaunched Self Service and they popped up.

Worth a shot

[BelleFairy]

Wow, I was having the exact problem with our self-service plug in URL earlier.. We are running on 9.81 and I couldn't get the side pane up.. Thanks to the terminal command. Finally I can see our self-service plug in URL!

Thank you guys so much!