Policy failed to run but but everything is ok... Why ?

yduchech
New Contributor III

Hi,

We have made a policy in the Self Service that install three packages and run a script for ffmpeg installation from MacPorts.
The packages can be installed without problems. The script checks if ffmpeg exists and, if not, install it.
The only problem is at the end of the execution of the policy, I get an error and the following message :
ba36a44fd08e4d9c96f230013fd89e2c

When the policy has executed :
- on the computer, there are not error into log /var/log/jamf.log :
9f6d084de8254be1b2ee28cacaf3b9f0

  • in JSS, no error in the log of the policy while the status is failed : 165568ed98594a719d624f77910b2679

If I run again the policy after the first install, so ffmpeg is already installed, I have no error.

Is there a timeout at the execution of a policy from the Self Service ?
I really favored that problematic because ffmpeg takes about 10 minutes to set on the computer.

Have you met same errors/issues?

Do not hesitate if issues/suggestions.

Many thanks for your support,

1 ACCEPTED SOLUTION

yduchech
New Contributor III

Solution :
https://www.jamf.com/jamf-nation/discussions/21443/policy-failed-to-run-mais-tout-est-ok-pourquoi#responseChild129497

View solution in original post

1 REPLY 1

yduchech
New Contributor III

Solution :
https://www.jamf.com/jamf-nation/discussions/21443/policy-failed-to-run-mais-tout-est-ok-pourquoi#responseChild129497

View solution in original post