Policy with Login or Recurring Checking not Installing Software Properly

[ivanpiesh]

I've been having some issues with Policies not installing certain software in the background properly. The application will not open and throws an error. However, the software is installed properly if I use Self Service. The logs look identical.

From the Policy at Recurring Checkin
Mar 22 10:24:04 iMac-IP-Desk installer[5579]: Product archive /Library/Application Support/JAMF/Downloads/Install Pro Tools 2018.3.0.pkg trustLevel=100
Mar 22 10:24:21 iMac-IP-Desk installd[992]: PackageKit: Touched bundle /Applications/Pro Tools.app
Mar 22 10:24:21 iMac-IP-Desk installd[992]: PackageKit: Touched bundle /Applications/Pro Tools.app/Contents/Frameworks/Chromium Embedded Framework.framework/Versions/A/Resources/crash_report_sender.app
Mar 22 10:24:21 iMac-IP-Desk installd[992]: PackageKit: Touched bundle /Applications/Pro Tools.app/Contents/Frameworks/Crash Reporter.app
Mar 22 10:24:21 iMac-IP-Desk installd[992]: PackageKit: Touched bundle /Applications/Pro Tools.app/Contents/Frameworks/Pro Tools Helper EH.app
Mar 22 10:24:21 iMac-IP-Desk installd[992]: PackageKit: Touched bundle /Applications/Pro Tools.app/Contents/Frameworks/Pro Tools Helper NP.app
Mar 22 10:24:21 iMac-IP-Desk installd[992]: PackageKit: Touched bundle /Applications/Pro Tools.app/Contents/Frameworks/Pro Tools Helper.app
Mar 22 10:24:21 iMac-IP-Desk installd[992]: PackageKit: Touched bundle /Applications/Pro Tools.app/Contents/Frameworks/Video Engine/AvidVideoEngine.app
Mar 22 10:24:21 iMac-IP-Desk installd[992]: PackageKit: Touched bundle /Applications/Pro Tools.app/Contents/Frameworks/Video Engine/AvidVideoEngine.app/Contents/QuickTimeServer/QuickTime_OPServer.app
Mar 22 10:24:21 iMac-IP-Desk installd[992]: PackageKit: Touched bundle /Applications/Pro Tools.app/Contents/QuickTimeServer/Pro Tools QuickTime Server.app

From the Policy via Self Service
Mar 22 10:52:36 iMac-IP-Desk installd[921]: PackageKit: Touched bundle /Applications/Pro Tools.app
Mar 22 10:52:36 iMac-IP-Desk installd[921]: PackageKit: Touched bundle /Applications/Pro Tools.app/Contents/Frameworks/Chromium Embedded Framework.framework/Versions/A/Resources/crash_report_sender.app
Mar 22 10:52:36 iMac-IP-Desk installd[921]: PackageKit: Touched bundle /Applications/Pro Tools.app/Contents/Frameworks/Crash Reporter.app
Mar 22 10:52:36 iMac-IP-Desk installd[921]: PackageKit: Touched bundle /Applications/Pro Tools.app/Contents/Frameworks/Pro Tools Helper EH.app
Mar 22 10:52:36 iMac-IP-Desk installd[921]: PackageKit: Touched bundle /Applications/Pro Tools.app/Contents/Frameworks/Pro Tools Helper NP.app
Mar 22 10:52:36 iMac-IP-Desk installd[921]: PackageKit: Touched bundle /Applications/Pro Tools.app/Contents/Frameworks/Pro Tools Helper.app
Mar 22 10:52:36 iMac-IP-Desk installd[921]: PackageKit: Touched bundle /Applications/Pro Tools.app/Contents/Frameworks/Video Engine/AvidVideoEngine.app
Mar 22 10:52:36 iMac-IP-Desk installd[921]: PackageKit: Touched bundle /Applications/Pro Tools.app/Contents/Frameworks/Video Engine/AvidVideoEngine.app/Contents/QuickTimeServer/QuickTime_OPServer.app
Mar 22 10:52:36 iMac-IP-Desk installd[921]: PackageKit: Touched bundle /Applications/Pro Tools.app/Contents/QuickTimeServer/Pro Tools QuickTime Server.app

Has anyone else had this issue?

[CapU]

I am preparing our apps for deployment. I just tested the ProTools deployment and don't see anything strange.

[ivanpiesh]

How did you build your package? I ran the pkg through Composer and rebuilt it as that's what I've read from past users. Only works from Self Service for some reason.

[CapU]

@ivanpiesh I copied the installer into Composer, I then put the iLock installer into the Policy.
I then run the script:

#!/bin/bash

Copy the com.avid.bsd.ShoeTool Helper Tool

PHT_SHOETOOL="/Library/PrivilegedHelperTools/com.avid.bsd.shoetoolv120" /bin/cp -f "/Applications/Pro Tools.app/Contents/Library/LaunchServices/com.avid.bsd.shoetoolv120" $PHT_SHOETOOL /usr/sbin/chown root:wheel $PHT_SHOETOOL /bin/chmod 544 $PHT_SHOETOOL

Create the Launch Deamon Plist for com.avid.bsd.ShoeTool

PLIST="/Library/LaunchDaemons/com.avid.bsd.shoetoolv120.plist" FULL_PATH="/Library/PrivilegedHelperTools/com.avid.bsd.shoetoolv120" rm $PLIST # Make sure we are idempotent /usr/libexec/PlistBuddy -c "Add Label string" $PLIST /usr/libexec/PlistBuddy -c "Set Label com.avid.bsd.shoetoolv120" $PLIST /usr/libexec/PlistBuddy -c "Add MachServices dict" $PLIST /usr/libexec/PlistBuddy -c "Add MachServices:com.avid.bsd.shoetoolv120 bool" $PLIST /usr/libexec/PlistBuddy -c "Set MachServices:com.avid.bsd.shoetoolv120 true" $PLIST /usr/libexec/PlistBuddy -c "Add ProgramArguments array" $PLIST /usr/libexec/PlistBuddy -c "Add ProgramArguments:0 string" $PLIST /usr/libexec/PlistBuddy -c "Set ProgramArguments:0 $FULL_PATH" $PLIST /bin/launchctl load $PLIST mkdir -p "/Library/Application Support/Avid/Audio/Plug-Ins" mkdir -p "/Library/Application Support/Avid/Audio/Plug-Ins (Unused)" chmod a+w "/Library/Application Support/Avid/Audio/Plug-Ins" chmod a+w "/Library/Application Support/Avid/Audio/Plug-Ins (Unused)" mkdir /Users/Shared/Pro Tools mkdir /Users/Shared/AvidVideoEngine chown -R root:wheel /Users/Shared/Pro Tools chmod -R a+rw /Users/Shared/Pro Tools chown -R root:wheel /Users/Shared/AvidVideoEngine chmod -R a+rw /Users/Shared/AvidVideoEngine

Get rid of old workspace

rm -rf /Users/Shared/Pro Tools/Workspace.wksp exit 0

Force a reboot. Done

[https://www.jamf.com/jamf-nation/discussions/17288/pro-tools-12](link URL)

[ivanpiesh]

Thank you for this. I'll try this out. Cheers.