Problem running QuickAdd.pkg from enroll

jasontucker
New Contributor

Greetings,

I'm having a problem where on just one computer I'm unable to install QuickAdd.pkg to enroll a Mac. This Macbook Pro 2015 is running 10.10.4 and when I go to our enroll screen it downloads the pkg, I run it and at the end of the process it throws and error

7/2/15 1:49:39.000 PM kernel[0]: hfs: mounted Recovery HD on device disk0s3
7/2/15 1:49:39.212 PM mds[62]: (Volume.Normal:2464) volume:0x7ff6b602f000 ********** Bootstrapped Creating a default store:0 SpotLoc:(null) SpotVerLoc:(null) occlude:0 /Volumes/Recovery HD
7/2/15 1:49:39.263 PM fseventsd[48]: Logging disabled completely for device:1: /Volumes/Recovery HD
7/2/15 1:49:39.321 PM mdworker[1836]: (ImportBailout.Error:1325) Asked to exit for Diskarb
7/2/15 1:49:39.321 PM mdworker[2007]: (ImportBailout.Error:1325) Asked to exit for Diskarb
7/2/15 1:49:39.323 PM mdworker[2018]: (ImportBailout.Error:1325) Asked to exit for Diskarb
7/2/15 1:49:39.325 PM mdworker[2016]: (ImportBailout.Error:1325) Asked to exit for Diskarb
7/2/15 1:49:39.325 PM mdworker[2017]: (ImportBailout.Error:1325) Asked to exit for Diskarb
7/2/15 1:49:39.328 PM mdworker[2101]: (ImportBailout.Error:1325) Asked to exit for Diskarb
7/2/15 1:49:39.329 PM mdworker[2102]: (ImportBailout.Error:1325) Asked to exit for Diskarb
7/2/15 1:49:39.000 PM kernel[0]: hfs: unmount initiated on Recovery HD on device disk0s3
7/2/15 1:49:44.663 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
7/2/15 1:49:48.072 PM com.apple.xpc.launchd[1]: (com.jamfsoftware.jamf.daemon) This service is defined to be constantly running and is inherently inefficient.
7/2/15 1:49:48.700 PM com.apple.xpc.launchd[1]: (com.jamfsoftware.jamf.agent) This service is defined to be constantly running and is inherently inefficient.
7/2/15 1:49:53.318 PM UserEventAgent[753]: com.apple.TMHelperAgent.SetupOffer enabled
7/2/15 1:49:54.121 PM Installer[2022]: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
7/2/15 1:49:55.193 PM nsurlstoraged[818]: realpath() returned NULL for /var/root/Library/Caches/jamf
7/2/15 1:49:55.193 PM nsurlstoraged[818]: The read-connection to the DB=/var/root/Library/Caches/jamf/Cache.db is NOT valid.  Unable to determine schema version.
7/2/15 1:49:55.193 PM nsurlstoraged[818]: realpath() returned NULL for /var/root/Library/Caches/jamf
7/2/15 1:49:55.193 PM nsurlstoraged[818]: realpath() returned NULL for /var/root/Library/Caches/jamf
7/2/15 1:49:55.194 PM nsurlstoraged[818]: ERROR: unable to determine file-system usage for FS-backed cache at /var/root/Library/Caches/jamf/fsCachedData. Errno=13
7/2/15 1:49:59.280 PM com.apple.xpc.launchd[1]: (com.jamfsoftware.jamf.daemon) This service is defined to be constantly running and is inherently inefficient.
7/2/15 1:50:00.043 PM com.apple.xpc.launchd[1]: (com.jamfsoftware.jamf.agent) This service is defined to be constantly running and is inherently inefficient.

9369aa6afe664f4db55becf9253e2761

Running the following command in terminal : sudo installer -pkg QuickAdd.pkg -tgt / -verboseR

I get this in stdout:

$ sudo installer -pkg QuickAdd.pkg -tgt / -verboseR
installer: Package name is QuickAdd
installer: Installing at base path /
installer:PHASE:Preparing for installation…
installer:PHASE:Preparing the disk…
installer:PHASE:Preparing QuickAdd…
installer:PHASE:Waiting for other installations to complete…
installer:PHASE:Configuring the installation…
installer:STATUS:
installer:%82.541164
installer:PHASE:Running package scripts…
installer:%84.615488
installer:PHASE:Running package scripts…
installer:%85.369205
installer:PHASE:Running package scripts…
installer:PHASE:Running package scripts…
installer:PHASE:Running package scripts…
installer:PHASE:Running package scripts…
installer:PHASE:Running package scripts…
installer:PHASE:Running package scripts…
installer:PHASE:Running package scripts…
installer:PHASE:Validating packages…
installer:%97.750000
installer: The install failed (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.)

I tried running Recon and that doesn't seem to work either.

What should I do to get this computer to enroll? I've searched all over on jamfnation and found some suggestions but nothing that works for us or relates to us.

2 REPLIES 2

tausifkhan
New Contributor II

I got the same issue now, and found that it was missing a serial number after a base board repair, i'm going to use the serializer:

6306d7df979c4fbf85e8f43ebcbc7470

ivanlovisi
New Contributor III

has the machine right time?
and check anyway after the QuickAdd installation if the machine is in jss inside, sometimes it is stored.