Self Service doesn’t install

[gadsden_flag]

Hi

I’m trying to set up a BYOD environment besides our company owned devices. As shown here 

With PreStage Enrollments it works like a charm but on the personally owned devices it doesn’t install at all. I followed this manual but it doesn’t work. All I got is an error, shown here

What is going wrong here? Thanks

[Andrew_Kuntz1]

Is there a reason you are manually installing Self Service? You can just set it to AutoInstall and this should work on DEP and User Enrolled devices.

[gadsden_flag]

First I tried to autoinstall. With the DEP it’s working. But when I have a personal device

it doesn’t install neither. I would be very happy to have an autoinstall. 😉
How to get there? I’ll give it a try.

Thanks.

BTW. Sorry, I’m very new to Jamf, so I have to ask many dumb questions.

[Andrew_Kuntz1]

No problem! You can navigate to Settings > Self Service > Mac OS (or iOS depends on the device) and select install automatically...

It should populate automatically on the MacOS side, but if it doesn't for some reason, I just put /Applications in the install field!

[gadsden_flag]

Yes, I found that. But on the Personal devices it doesn’t work. Maybe I did something wrong.

[Andrew_Kuntz1]

Can you post your App Configuration? Also when you are in Mobile Device Apps > Self Service Mobile for "Managed Distribution" do you see all your available licenses?

[gadsden_flag]

I did everything like here https://docs.jamf.com/10.33.0/jamf-pro/administrator-guide/Jamf_Self_Service_for_iOS.html 

<dict>
<key>INVITATION_STRING</key>
<string>$MOBILEDEVICEAPPINVITE</string>
<key>JSS_ID</key>
<string>$JSSID</string>
<key>SERIAL_NUMBER</key>
<string>$SERIALNUMBER</string>
<key>DEVICE_NAME</key>
<string>$DEVICENAME</string>
<key>MAC_ADDRESS</key>
<string>$MACADDRESS</string>
<key>UDID</key>
<string>$UDID</string>
<key>JSS_URL</key> 
<string>$JPS_URL</string><key>MANAGEMENT_ID</key><string>$MANAGEMENTID</string></dict>

I tried also with the real URL here

<key>JSS_URL</key> 
<string>https://myjamf.example.com</string>

I have some licenses here

I also added the MAID of the user of the personal device. 

If you need more information, please ask. I want to get it running asap.

[Andrew_Kuntz1]

Are there any other apps you can try installing automatically?

If they come down we can narrow down the issue to just Self Service

[gadsden_flag]

Thanks for your time.

Yes, other apps do install like expected. It’s only the Self Service. I don’t understand why the error message (first post) is in german. But it says the mobile device management request is not valid. I don’t know, what this means. Google cannot find anything about it. Maybe the original error message is different and the translation is bad so I can’t find any hits on Google.

[MikaelDez]

Edited my response because I missed that this was regarding iOS, not macOS

[gadsden_flag · Accepted solution]

I think I’m a step further. I deleted the app from the Mobile Device Apps and get it again from the Apple Business Manager. Unfortunately I forgot to add the App Config, but the app was installed immediately. So I deleted the app from my iPhone, put code to App Config and now the installation is pending since minutes.

[gadsden_flag]

Now I try with another device and get the same message again. Very strange.