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Self Service not reachable

  • Aug 23, 2021 6:58 PM UTC
  • 5 replies
  • 91 views
FlorianMoennig
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Hi folks, 

Since I updated my MacBook Air to 11.5.2, I get an error message in Self Service.

Jamf Pro Server cannot be reached. 

Everything else seems to continue working. Does anyone else have a similar problem?

I'm using Jamf Pro Cloud.

 

Thanks in advance,

Florian

 

Best answer by scottb

@FlorianMoennig  See this thread for more info - the last post has something that fixed for them.

Self Service Won't Connect 

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Kind regards,Florian

    5 replies

    junjishimazaki
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    Can you run sudo jamf manage? If that works, then run sudo jamf policy

    FlorianMoennig
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    • FlorianMoennig
    • Author
    • New Contributor
    • Aug 24, 2021 5:21 AM UTC

    Hi, 

    thank you for your quick response. Unfortunately, I have the same behaviour after I have run the commands.

     

     

    Kind regards,Florian
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    • Nick1403
    • Contributor
    • Aug 24, 2021 6:41 AM UTC

    Hi @FlorianMoennig, 

    I have the same problem with a few users.

    Jamf Pro Cloud
    Jamf Pro: 10.31.1-t1628520988
    macOS: 11.2.3 & 11.4.0

    different networks


    No solution yet.

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    • Walker896
    • New Contributor
    • Aug 24, 2021 9:37 AM UTC

    Can you run sudo jamf manage? If that works, then run sudo jamf policy


    If Self Service is not found in the Applications folder, you can determine ... the OIT or HST Environments will be the items made available in Self Service.
     
    MyAARPMedicare
     
     
    scottb
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    • scottb
    • Valued Contributor
    • Answer
    • Aug 24, 2021 3:32 PM UTC

    @FlorianMoennig  See this thread for more info - the last post has something that fixed for them.

    Self Service Won't Connect 

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