I've just started looking at self-service notifications for iOS, but I've hit a snag that I'm wondering if it's a product issue.
When we push the notification out to self-service and the notification centre, the device does not alert nor does it show under notifications.. However, when a user opens self-service they can see a red dot on the notification tab.
I've checked settings and can see notifications are allowed for self-service.
Anyone else experiencing this?
Did you check that Self Service Notifications are enforced by the MDM both in notification centre and in the app itself... if you leave the choice to the user, they might not even activate Self Service notifications or only notifications in the app...