Self Service Version 9.22 Crashes on 10.5.8

[jfreeseman]

Since my upgrade to 9.22, Every time Self Service is opened on a 10.5.8 machine it closes right away with the message "The application Self Service quit unexpectedly." When I click the relaunch button, it does the same thing.

Thoughts?

[were_wulff]

Hi Jason,

Thanks for the question!

The behavior you're seeing is actually due to a defect (D-006112) in the Self Service application on 10.5.8 machines.

Our development team is aware of the issue and they are planning to have it fixed for a future release.

If you have any additional questions or concerns, please feel free to reach out either here, to your Account Manager, by giving us a call, or by opening up a support ticket.

Thanks!

Amanda Wulff
JAMF Software Support

[itscasper]

Has this been corrected in Casper 9.24? We are seeing this also on our few 10.5.8 clients that we have left in a customer's environment, and they are running 9.22.

[were_wulff]

Hi itscasper,

D-006112 is listed as having been fixed in 9.24. It's listed on page 28.

You can find the full list of defects that were corrected, as well as a list of known issues, in the release notes at: http://resources.jamfsoftware.com/documents/products/documentation/Casper-Suite-9.24-Release-Notes.pdf

Thanks!

Amanda Wulff
JAMF Software Support