SMTP Server settings do not appear to accept underscores - PI-008149

Contributor II

FYI - PI-008149

The SMTP Server settings do not appear to work if the email address contains an underscore, or any special characters I suspect.

I was trying to test this config with and would continue to get the same error message in the Jamf server logs.

javax.mail.AuthenticationFailedException: 535-5.7.8 Username and Password not accepted. Learn more at 535 5.7.8

The support article noted there suggests enabling "Less secure app mode" on the account itself, which was done.

I managed to successfully configure the SMTP Server settings up by using instead.

We are using G Suite for our email provider.


Valued Contributor

Hi @PatrickD - sounds like a bug to me. You should report it to jamf support.

Contributor II

Thanks @dlondon, I just heard back from Jamf Support and they have raised a Product Issue for this. Post has been updated.

It's not yet listed in but I have been assured that it will be soon.