Software Update Server Updates automatically disabling

I can say i have been working with apple on testing beta versions of Server and 10.11.4 and as of the last beta version issue is not fixed. they cannot reproduce it. So im guessing i need to wipe my system for the 7th time and install the released items.

I have upgraded to 10.11.4 and Server 5.1, then clean wiped SUS as suggested by Apple enterprise support, i.e. stopped the service, reboot, clean wiped /Library/Server/Software Update, emptied trash, reboot, and restarted SUS... issue not fixed. All enabled products are silently disabled after a short time. Very disappointed.

Since ive always wanted to reformat a system for the 8th time im trying again but not hopeful... this is just beyond unacceptable.

And as im sure you all guessed the release version of 5.1 is still broken. Im waiting to hear from apple engineering.

42 days uptime... my SUS automatically downloaded and hosted the latest patches.

So still seeing the random switching of status for updates on the ASUS servers that had the issue when running OS X 10.11.3 and Server 5.0.15. Updating them to OS X 10.11.4 and Server 5.1 did not fix the issue for us.

No happy as we have 12 ASUS servers with half of them off line because we need to control Apple Software Update releases in our environment.

Anyone have a good resource for setting up a Reposado Server other then the source at https://github.com/wdas/reposado

Thinking of tips and tricks for setup, care and feeding.

thanks,

here ya go:

Ubuntu:here
Centos:here. have used this one for past 4yrs. Keep the github link handy for any customizations

Good luck

Larry

Finally! Paint me surprised, but somehow ASUS finally stopped disabling updates.

I have repeated the instructions I have mentioned in my previous post a few times since then (no other updates applied). And now, I think at the fourth attempt, the Software Update Service works as expected.

Although no software updates or configuration changes happened on the server, there are a few differences to my previous failed attempts:

1. After turning ASUS on again (mind: manual enabling and downloading), I have waited for around 24 hours with-out enabling or doing anything in the products list. Just let the server retrieve the complete list of updates.
2. Then I chose "Download & Enable" for only one of the recent products. Waited until it was downloaded and enabled, plus a few hours, where normally they get silently disabled. But the product was still enabled, so I repeated with a second product, and so on, but always waited for the current product to be downloaded and enabled, before issuing the command for the next product.
3. After a dozen products or so, I selected products to download & enable with-out waiting for each one to be downloaded & enabled first. However, I always selected a single product only per command. In my previous failed attempts I had selected multiple products at once.

This ASUS is now running for a few days and I have still all the products enabled (around 60 products). Normally, the server disabled all products after only a few hours. So this is definitely an improvement. I'm getting almost optimistic.

Wish i could say the same official line from Apple engineering is some people are still having the issue. Needless to say when they asked me to reformat for the 10th time. I politely told them to pound sand. Ill spend my time setting up a reposado server instead of wasting it on fixing a 6 month old bug.

Yeah... I am working on getting a Reposado test box up as well. Getting it running on Server.app 5.1 has been interesting so far.

Hi,

i'm having the same issue after installing 10.11.4 and Server 5.1.

Everytime I enable some updates, over time the get automatically disabled. When i look into the folder: /Library/Server/Software Update/Status/.pending the updates show up here: for example: .ticket_enable_031-53822.

I tried removing the files in the .pending folder. But that just disables the updates faster.

I have no problem i removing all the files and start over again in a weekend, but I read somewhere that that just means that more updates are getting disabled automatically.

Sure hope Apple fixes this problem fast.

I was just on the phone with Apple, I mentioned the incident number: 986233263 (from kish.jayson). The support guy said it was a known issue and that it was on the top of the priority list. I can see that there's a Beta (version 5.1.4) submitted: http://adcdownload.apple.com/OS_X_Server/OS_X_Server_5.1.4_beta/OS_X_Server_5.1.4_beta_Release_Notes.pdf

It only says: -bug fixes ..but one can always hope.

Definitely still happening on 10.11.4/Server 5.1. Lets hope the 5.1.4 beta fixes it... 7 months later...

Yesterday a new beta update is released (together with 10.11.5 beta): OS X Server v5.1.4 beta 2.

Saw that Beta today as well. Spinning up a test server with it now.

Will report back once Software Updates are synced and its had a few days to show if the auto enable/disable bug is still happening.

Well that did not take long. On a fresh system with OS X 10.11.5 beta and Server5.1.4 Beta 2 still seeing the same issues as before.

Disable some of the software updates, come back a few hours later and they are re-enabled.

We are seeing this exact same issue with our 10.11 SUS and have been for quite some time now. Worked with apple and they were never able to get us a fix of any sort.

The updates that gave me problems were the OS X El Capitan updates (031-53826, 031-53827 and 031-53822). It seems 2 out of three are nou enabled and stay that way. I downloaded and enabled 1 of them. I think part of a workaround is to have 1 action at once. I checked every time if the .pending (/Library/Server/Software Update/Status/.pending/) folder was empty before taking the next action. It seems to have worked for 2 of the updates.

My guess is that there's something going wrong with the deprecating updates, maybe even on the hosting servers from Apple itself. But that's just guessing...

Still doesn't work for me with Server Update 5.1.5

Still broken for us with the latest 10.11.5 and server updates as well. Apple actually sent me a new mac mini during our initial troubleshooting of this issue and of course it had the same issue as our original mini. They have pretty much stopped responding to my emails on this case as well. So i have our old mac and the new mac they sent me, and i guess i get to keep them both lol. Between the broken SUS issue and the broken NetRestore issue, i'm really getting the feeling that apple might be closer to just kicking their entire server product out the window.

I ran our test script from Apple on Server 5.1.5 and it is still working to set and keep the updates enabled. They won't let me share it, but have them reference our case 976946712 to see if they will share it with others.

Curt

Yeah, that script from Apple is working for us as well. SO ANNOYING!!!

Thanks Claven i will see if i can get them to pass that script on to me

Does anyone know if the secret Apple script is now available for all?

Hi all,

Having read the thread i'm having the same issues, just wondered if anyone else had seen this in the error logs?

May 24 10:29:03 ** com.apple.cts[61]: com.apple.periodic-monthly: scheduler_evaluate_activity told me to run this job; however, but the start time isn't for 2321179 seconds. Ignoring.

24/05/2016 09:09:25.882 swupd_syncd[22069]: download request received for unknown product (031-45690)

I'm seeing these errors when i click on a new update, doesnt matter what the update - mainly 10.11.2, the message always appears.

Any help appreciated.