Some computers refuse to show up in Smart Groups even though they fit the criteria.

[rich_seide]

Hi,

This has been an issue ever since I started using Casper at different companies. For whatever reason, when I set up Smart Groups to scope policies to, it is not 100% accurate and some computers will not show up in the groups even though they fit the criteria.

For example, I set up a Smart Group to capture any computers that start with the letters DCM. My computer's name is DCM0CEFH05L and it will not show up in this group. The criteria I used is: Computer name is like DCM.

We have over 80+ Macs and only 65 of them show up in this group. When I run sudo jamf manage/policy/recon on my Mac it doesn't help. It still won't show up in this group, among other Macs. This is a problem when trying to scope policies and Self Service items as they won't show up for those certain Macs. I have to explicitly add that one (or more) to the scope. This kind of defeats the purpose of smart groups and scoping.

How do I get these smart groups to at least get as close to 100% accuracy as possible?

Thanks in advance.

[JamesJhoung]

Are you using Sites? Are all your Macs showing up as being Managed?

[rich_seide]

@jamez179 We are not really using sites. And I have been trying to figure out how to separate managed and unmanaged clients. To answer your question, I am not sure.

Since my own Mac won't show up in the smart group I created, I ran sudo jamf mdm and got this result: MDM already enabled or not available - that's not very clear if my Mac is managed or not.

I'm still unclear as to how a Mac can be unmanaged yet still communicating with the JSS.

EDIT: I just noticed for the Smart Group in question, the option to add those computers to a site was enabled. I turned it off and now I have over 112 Macs in the Smart Group, so I think that was the problem for this Smart Group. I have others that seem to be behaving the same way.

[amit_vasani]

@rich.seide Can you screenshot the criteria for the smart group.

Also, Smart groups will only show managed devices while Advanced searches will show managed and unmanaged.

[rich_seide]

@avasani how do you set up an advanced search to show unmanaged devices? I have been trying to figure this out but can't seem to.

literally, the criteria is what I put about in my OP and nothing else. as I mentioned in my edit, setting the "add to site" to "none" fixed that group, I think. I now have over 30 more Macs showing up in that group.

how to Macs become unmanaged after being managed?

[JamesJhoung]

For your advanced search setup criteria "Managed" is "Unmanaged".

[rich_seide]

@jamez179 i've been searching for that in advanced search criteria and all i see is an option to check off managed. what version of Casper/JSS are you running?

I get to the Advanced search by clicking the JSS icon in the top left, then I click on the Computers icon at the top. I click + to make a new list but I don't see the option for "managed" even if I expand All Criteria. What am I missing?

NEVERMIND! I found it. Definitely a "derp" moment. Sorry.

[amit_vasani]

@rich.seide Glad you found it! Is everything working now?

[rich_seide]

@avasani Yes, it seems to be! Thanks for following up.