My Jamf Nation account is not the 'company' account that is directly linked to the jamf product licenses. I have this account set in my profile as 'company email address' that links it all together.
Because of this, whenever I create a support request, it is made under the name registered in the company account. It all gets filed under my support requests, but I am always being responded to by the Support team as a different person and not as myself.
Does any one else have this issue?
Question
Support requests created as current user.
+5
+8Contact your Customer Success Specialist and have them link the assets to your Jamf Nation account, more than one account can be related to your organisations assets.
+11We have a similar situation, support requests cannot be accessed by others associated with the company account but only by the user who created the request.
If I go on leave no-one can access the open support tickets / jobs requested by me, this includes past closed requests.
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