Support requests created as current user.

crskerman
New Contributor II

My Jamf Nation account is not the 'company' account that is directly linked to the jamf product licenses. I have this account set in my profile as 'company email address' that links it all together.
Because of this, whenever I create a support request, it is made under the name registered in the company account. It all gets filed under my support requests, but I am always being responded to by the Support team as a different person and not as myself.
Does any one else have this issue?

2 REPLIES 2

dsavageED
Contributor III

Contact your Customer Success Specialist and have them link the assets to your Jamf Nation account, more than one account can be related to your organisations assets.

dmw3
Contributor III

We have a similar situation, support requests cannot be accessed by others associated with the company account but only by the user who created the request.

If I go on leave no-one can access the open support tickets / jobs requested by me, this includes past closed requests.