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Question

The Cancel All Pending Commands button isnt working for Computers

M
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The new feature implemented in 9.96 to cancel all pending commands for Computers doesn't seem to work for me. If I click it, the page refreshes but the commands are still there. Same result if I do a mass action delete all pending commands. I get a message that the command completed but it doesn't work. However the old way of clicking cancel on each individual commands still works.

This new feature DOES work for mobile devices, just not Computers. Ive tried different browsers with no success.

Any one have any luck with this feature?

14 replies

georgecm12
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  • georgecm12
  • Valued Contributor
  • 183 replies
  • October 18, 2016

Nope. Noticed the same thing on my end. Ended up having to go back to the (unsupported and severely frowned upon) SQL commands to get rid of pending and failed commands.

J
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  • joe_farage
  • Contributor
  • 29 replies
  • January 13, 2017

Hi, I have the same problem in 9.96..

M
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  • millersc
  • New Contributor
  • 306 replies
  • January 19, 2017

+1 here

M
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  • marktaylor
  • Contributor
  • 38 replies
  • January 20, 2017

+1 JSS 9.97.1482356336

C
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  • CasperSally
  • Honored Contributor
  • 1143 replies
  • January 20, 2017

We're on 9.96 hotfix and seeing this as well. Anyone have a PI?

B
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  • bhoumikb
  • New Contributor
  • 10 replies
  • January 21, 2017

+1
Having same issue on JSS 9.97.1482356336
We have many pending or failed commands queued up for thousands of macOS clients and would love to clear them!

M
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  • m_higgins
  • Contributor
  • 49 replies
  • January 24, 2017

Also having the same issue

C
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  • CasperSally
  • Honored Contributor
  • 1143 replies
  • January 24, 2017

my TAM referenced PI-003158 - might want to put tickets in if you haven't already referencing this thread/PI.

jmahlman
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  • jmahlman
  • Valued Contributor
  • 307 replies
  • February 2, 2017

Same issue here on 9.97.1482356336...

A
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  • andykang
  • Contributor
  • 33 replies
  • February 14, 2017

Same here on 9.96.

jmahlman
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  • jmahlman
  • Valued Contributor
  • 307 replies
  • February 16, 2017

Hey @georgecm12, what command did you use in SQL to clear them? I'd like to see it in action on our DEV.

M
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  • marktaylor
  • Contributor
  • 38 replies
  • February 17, 2017

I use these commands, clears all pending for computers and mobile devices...

select count(*) from mobile_device_management_commands where apns_result_status != 'Pending';

delete from mobile_device_management_commands where apns_result_status != 'Pending';

jmahlman
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  • jmahlman
  • Valued Contributor
  • 307 replies
  • February 17, 2017

Notice any adverse side effects?

chrisandrews
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  • chrisandrews
  • New Contributor
  • 5 replies
  • February 27, 2017

Getting the same on JSS 9.97.1482356336 - how many people having problems does it usually take for JAMF Staff to notice the problem??

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