unable to download from selfservice

[LaSagesse]

Hello everyone, I'm having a problem with self service. When I download an app, it takes a long time to load and finally I get the message 'operation could not be completed'

When I don't get this error message, I get this one: no license was found for the app "xxxx"

I have this problem on all of my iPads (gen 9 and gen 10) iPadOS 17 and iPadOS 18 (kCFErrorDomainCFNetwork erreur -1001.) 

I use JAMF PRO V.11.10.2

Do you have an idea ? 

THANKS

[jamiesmithJAX]

are you using VPP?  Make sure that you have appropirate licensing and that this setting is enabled in your deployment. 

[LaSagesse]

Yes I use VPP, everything is correct on this side

[LaSagesse · Accepted solution]

It was my Firewall !