Unable to send message with Device Lock command

[brandonusher]

Whenever I send a Device Lock command, the message I enter does not appear on the device.

Is there some setting I need to set for this to work? The device locks immediately but lacks the message I enter

[brandonusher · Accepted solution]

Nevermind, just tried it with setting a passcode on a device first then sending the message. It displays the message if a passcode is enabled

[paulvb]

And for devices with no passcode set? Is there a way to get them a message?

[brandonusher]

@paulvb Not that I'm aware of, unless you use the Self Service Mobile app. But that only let's you send a message, not lock the device.

[iweiss]

@brandonusher how did you send the message command after the lock command? Did you send another API call? If so what API command did you use?

[brandonusher]

@Ian.W I don't think I had done it via the API, but rather the "Lock Device" option under Management.

Via the API though, you can go to the below URL for your JSS and see the syntax for sending the API call:

https://jss.company.com:8443/api/#!/mobiledevicecommands/createMobileDeviceLockCommandURL_post

[iweiss]

@brandonusher Thanks for the quick response. I reached out to Jamf and it looks like it only works for iOS devices presently, but there are plans to extend this functionality to macOS 10.14.

JAMF Nation Feature Request

Apple's newest MDM Reference

[brandonusher]

@Ian.W My apologies, I thought you were talking about Mobile Device commands. I'm glad to hear that it will be coming to Computers though, that's exciting!