Unmanaged app reading managed contacts although restriction is active

LK
New Contributor II

Altought we have both of the managed contacts read/write restrictions active, apps (in this case WhatsApp Business) which are installed as "unmanaged" can still read the contacts deployed via EAS profile.

Does anyone know why this is happening and if there is a way to fix this?

5 REPLIES 5

matthias_bretz
New Contributor III

Hi, same here. Just testing our first BYOD-setup and instantly broken πŸ€¦πŸ»β€:male_sign:

LK
New Contributor II

Hi, we have found the problem in the meantime. The contacts restrictions do not work without the documents restrictions, there is a dependency. Jamf's structure unfortunately makes it look like it isn't.

matthias_bretz
New Contributor III

Hi, I tried that, but even with this set off all five settings the two marked in red don't appear on the device. The green marked do appear.

Bildschirmfoto 2022-05-11 um 07.58.29.png

 

LK
New Contributor II

The restrictions should still work, can you try that? Jamf Support told me that these two contacts restrictions do not show up on the device, for whatever reason.

matthias_bretz
New Contributor III

Hi, you're right. Didn't tried it yesterday after adding the documents restrictions.

But can now confirm that when configuring all five settings only the green ones get listet in the settings app but even the red ones are respected by apps like WhatsApp.