Upgrade to El Capitan through policy marked completed but OS still remains the same

New Contributor III


I have policy deployable though Self Service to upgrade to El Cap. However, based on logs ran against a user's machine, I am strangely discovering that even thought the policy is marked completed, the upgrade never happens. Please see the logs below. I am not quite what to make out of it...or how the installation never happened as the system still shows the old OS (Yosemite in this case). Any help would be awesome!509c88a2cdde47669a529d4fb345875e


Valued Contributor II

Two things I can think of. First, I see a script after the OS Upgrade policy runs. I've had some issues with that - like the OS is the only thing that should happen there. I ended up breaking my policy in two, first I run my pre-scripts and cache the installer. Then run 'jamf policy -event elCap2' and run the cached installer. Also, make sure you have Restart Options set to restart to OS X Installer.