Help your users easily provide detailed logs to AppleCare Enterprise Support via Jamf Pro Self Service
Inspiration
After attending @bradtchapman’s double-live JNUC 2022 presentation — not only was Brad live, so was his demo — I felt inspired to take a fresh swiftDialog-look at our Jamf Pro Self Service policy which allows users to generate sysdiagnose for use by AppleCare Enterprise Support.
Occasional, Modest Needs
Our occasional, modest needs don’t require the level of automation Brad has built into ITS-LOG!
For file-uploads, we elected to leverage the case-specific, AppleCare Enterprise Support Agent-generated GigaFiles link, to which end-users can upload a maximum of 50 GB per archive, after authenticating with a valid Apple ID (similarly to how we provide feedback to Microsoft).
