User migrated to Catalina and can't access Apple ID panel

New Contributor III

We deferred Catalina upgrades and now that they are able to spin it up and install the upgrade I have run into an issue with a single user.

We have not yet disabled the pref pane but for some reason his is disabled. I have manually checked in the JSS updated his inventory but it's still stuck.

I attempted to run a defaults write and it did not work (and I am root on the machine).
sudo defaults write -enable

Any ideas?