Wiping Apple TVs in single app mode - best practice?

avosper
New Contributor

Up front, this is a hypothetical:

If there was an Apple TV in single app mode that cannot, for whatever reason, communicate with Jamf, what options exist for wiping or resetting said device?

These are 3rd gen 4Ks, and since there's no longer a USB port on them you can't wipe it by hooking it up to a Mac anymore.

How do you guys handle scenarios like this? We're working on a project to deploy almost 100 of these across a fairly wide geographical area and this is a question that's come up that I don't really have a good answer to.

 

Thanks!

1 REPLY 1

jamf_sam
Moderator
Moderator

If you unplug the device, plug it back in, wait for the device to boot, then repeat 4 more times, it should load to a recovery screen. 

Source: MacAdmin Slack #apple-tv room, and Reddit.