Wrong password in user-initiated enroll QuickAdd installer

New Contributor

Hi all,

I'm running into a problem with user-initiated enrollments. When users install the QuickAdd package, after they've authenticated through SSO with our AD at the /enroll page, they're prompted for a username and password again in the "Enroll" step of the QuickAdd installer. This is their AD username and password again, which isn't ideal, but OK.

However, if they get their password wrong, enroll simply fails. The QuickAdd package is usable only once.

How are used supposed to act in this situation? If I make them go through the whole process again, I'll have a hard time getting everyone enrolled.