Xcode 10 VPP - Self Service not Installing

[glaske]

Hi All,

We have been running into an issue with our Macs in Jamf that are attempting to install Xcode 10 from Self Service. It appears that it stays at 356kb even after a few hours of installation. Attempted within out corporate network and on a home network with the same result on multiple machines. All other VPP apps from Self Service are working with no issue. I understand it is a large install, but it should finish at some point if it was working properly.

Anyone else having issues deploying Xcode via VPP and Self Service?

Cheers,
Chris

[DBrowning]

I too noticed this. The App looks like it finished installing, but when you click to open, it just opens the App Store.

[AVmcclint]

This is one reason why I decided to deploy Xcode by downloading it from developer.apple.com instead of the Mac App Store. Connecting to our internal distribution point 50 times is more reliable than downloading from Apple's servers 50 times. Processing the app for distribution is time consuming, but it works for me as long as we use the xcode deployment script (found in other discussions).

[rcote]

I am also having this same exact problem as well.

[jkuo]

We're having this issue as well. Would love to find a fix!

[jmariani]

Same issue here, hoping for a fix!

[hkabik]

Just verified I'm in this boat too. 😕

[HamishEd]

Is there any word from Jamf on this? It's affecting us too and has become a serious issue, as one of our departments relies on Xcode heavily.

[Stevie]

I can confirm that we are seeing this issue at our site and I was only able to install Xcode 10.x via setting the VPP to install Xcode Automatically. It worked only on 1 of the 5 computers after a restart. It never works if I try and install it via Self Service.

We have also reported to Jamf Support that our DEP is also broken since the Jamf Cloud was upgraded to 10.8.0

From our point of view the last two releases have been nothing but problems, very buggy and poor quality control.

[ardrake]

I am also experiencing this issue, Jamf Pro 10.8.

[HamishEd]

Still seeing this on Jamf Pro 10.9 with Xcode 10.1. Getting to be a bit of a pain.

[glaske]

Thanks for the responses all - still seeing this issue as well. 10.9 and Xcode...

[donmontalvo]

VPP + Self Service = boiling a pot of water

[donmontalvo]

https://www.jamf.com/jamf-nation/discussions/30822/vpp-in-self-service-does-it-blend

[Dylan_YYC]

Ill toss my hat in here too. Seeing this issue with 10.9 and VPP, macos 10.13.6 & 10.14.4 Beta.
i did get some limited sucess for 2 of my test computers after i disabled our on-prem cache server but then the problem came back. Ive been working with Apple and Jamf on this, nothing but spinning wheels as of yet.

I have also been able to duplicate this issue with other apps that are large in size, seems like apps under 1gb work somewhat reliably but over that limit you get the .appdownload file.

[landon_Starr]

I've seen this issue from a myriad of VPP apps over the last 2 weeks, but the O365 apps are the most common.

[pbowden]

@landon_Starr check your crash logs (Console > System Reports) and see if storedownloadd is crashing during app install. See https://macadmins.software/mas for more info and the RADAR that’s tracking this issue.

[nberanger]

Hey folks. Just stumbled across this thread. I have a ticket open with Jamf for this very issue. They were working with Apple to try and resolve it.

[pbowden]

@glaske @ddcdennisb @AVmcclint @rcote @jkuo @jmariani @HamishEd @Stevie @donmontalvo @Dylan_YYC @nberanger @ardrake The issue with storedownloadd crashing during MAS installs is fixed in 10.14.4 Beta 4 (18E205e). This is RADAR 47685116. Let me know if you still see problems after the update. For clarity, typical symptoms of this bug:
- Larger MAS apps like Xcode and Office fail to install and leave behind an .appdownload stub
- Needing to run multiple jamf recon commands to coerce apps to install
- MDMClientError:72 failed command seen in JSS

I've updated https://macadmins.software/mas with the latest info. The largest outstanding issue that I'm still tracking is the inability to update MAS apps through MDM when the user has the app perpetually open.

[nberanger]

Thanks for the update @pbowden 🙂

[glaske]

Great, thanks for the update @pbowden ! Really appreciate you following up and submitting the RADAR. Looking forward to testing this when I get some time.

Cheers.

[mhegge]

JAMF > VPP > XCode 11 > Installed via Policy (Self Service)

Secure wifi

Lots of bandwidth

Caching server on network

SLOW AS F! Took me the better part of 2 days to get Xcode installed on 25 Mac Book Airs (new)

Takes less time installing the entire Adobe CC 2019 via JAMF

[Look]

@mhegge It was exactly the same on my personal macBook on a fairly fast home internet connection.
Other apps (Pages, Numbers, etc... all admittedly much smaller) updated with no issues, but it was a couple of days of stop starting before Xcode finally installed.
I'm not using it at the moment, so it was not an issue. But I just noticed every time I went to use the laptop Xcode was either still installing or had restarted downloading from scratch again.

[nberanger]

@pbowden "The largest outstanding issue that I'm still tracking is the inability to update MAS apps through MDM when the user has the app perpetually open."

Any update on this? I am still finding plenty of users on older versions of MAS apps... ones that are supposed to be updating through Jamf.

Thanks!
Nathan