Zoom on Shared-Use iPads

twall
New Contributor III

Anyone else have problems using Zoom on shared-use iPads? Our district uses shared-use iPads as loan devices for students whose 1:1 device is out for repair/left at home/etc. The app installs fine, but when joining a meeting, the app immediately closes to the home screen. It does the same whether signed-in to Zoom or not. The Zoom app is the latest version, 4.6.8, and the iPad is on iPadOS 13.3.1.

I'm afraid I may have to wipe and re-setup all shared-use devices to normal single user ones.

1 REPLY 1

twall
New Contributor III

Nevermind, the device had version 4.6.7. I had to delete the app, and trigger an inventory update, which then installed 4.6.8 and now it appears to be working.