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Professional SystemEngineer is responsible for management and maintenance of the Jamf Mac Management System.
Lead coordination with the various AT&T IT support groups resulting in prompt resolution of technical problems.
Provides training and direction for IT Support Technicians.
Supports System Administrators in the deployment of hardware and software solutions for the Apple Mac ecosystem.
Position may require occasional travel to assist other areas of the business.
This position contributes as a collaborative team member and takes a lead in responsibility.
Key Roles and Responsibilities:
Support, document, monitor, configure, and administer the Jamf Mac Management System.
Test and evaluate Apple Mac devices and ecosystem.
Analyze help desk tickets and/or IT Service Survey data and recommend customer service improvements for the Apple Mac ecosystem.
Develop training materials and procedures for end users and IT Support Technician staff.
Assist with the assessment, development, implementation, and support of new hardware and technologies.
Assist with the development and implementation of software policies and packages.
Diagnose and provide support on computer system problems, including debugging, correcting, repairing, servicing, examining, installing, training, and troubleshooting computer hardware, printers, and other peripherals.
Work with team members to coordinate routine hardware and software technology refresh.
3-5 years related technical architect experience
Expert level knowledge of various types of computer operating systems, preferably MacOS, iOS, and Windows.
Experience troubleshooting Apple Mac hardware and macOS software.
Extensive knowledge of Jamf Pro software and MDM design and management.
Basic knowledge of local area networks (TCP/IP), and communications equipment.
Experience troubleshooting enterprise level issues and a history of driving to root cause.
Ability to analyze information and evaluate results to choose the best solution and solve problems.
Ability to create and maintain technical documentation in written or electronic form.
Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Knowledge in home and premise networking architectures & technologies
Well-versed in security (encryption, certificates, firewalls, VPNs, etc.)
Proficient in system performance measurements, troubleshooting, support, monitoring and optimization.
Knowledge in network and system architecture (Subsystems, interfaces, HW/SW dependencies).
Team first attitude with the ability to develop constructive and cooperative working relationships with others.
Excellent oral and written communication skills necessary to maintain professional communications with people inside and outside the business environment as necessary.
Excellent interpersonal skills and an end-user customer service orientation.
Enterprise-wide deployment planning and support for mission critical applications for major releases, both business and infrastructure related
Develop technical documentation on applications and systems
Ability to work with technical and business-oriented teams
Bachelor’s degree preferred in Computer Science, Information Systems or equivalent experience of 5+ years