Help Desk Analyst (Minneapolis)

[Alex_Frolichman]

Tired of the corporate life? Come join us at Icario! We're a rapidly growing, health tech start-up motivated to get people to do things that are good for them. And you.

You'll fit in here if you:

• Value workplace flexibility; whether that’s working at home, in the office, or a hybrid model. We trust our employees to get their work done, no matter where they are.
• Enjoy robust benefits like unlimited Health & Wellness time, company paid Medical, 100% 401k employer match, and more.
• Function best in a fast paced, entrepreneurial, evolving work environment that values and invests in Diversity, Equity, and Inclusion.
• Want the work you do to result in making the world a healthier place, one person at a time.

Apply Here:

https://apply.workable.com/icario/j/B1131D573E/

About Us

Icario is the largest technology company focused on member engagement for healthcare’s most trusted organizations. Healthcare today is nothing short of amazing. Yet all of it only works when people connect with it. And too often, they don’t. Healthcare can be impersonal. Confusing. All elbows. The record scratch at life’s party. We’re here to help connect healthcare with the people who need it. Which is everyone. How? By listening. Collaborating. And inspiring. We’re pioneering a better way forward. We’re making healthcare more human. We’re excited about the path ahead—are you ready to make the world a healthier place, one person at a time?

About the Role

We're looking for a passionate, top-notch Help Desk Analyst who thrives in a collaborative environment and keeps customer service a high priority. You should have experience maintaining Mac and PC hardware, software, and users. In this role, you will also support the applications that drive the capabilities of the corporate office. You are willing to leave your ego at the door and are open to learning from those around you, but you are also comfortable advocating for the right approach to solving problems. In the end, you make decisions with the data you have and execute against a plan. Reporting to the Corporate Technology Manager, this position seeks to ensure the best user experience and enhance productivity for all Icario employees. This role is focused on the Corporate Technology Service Desk and technology training while also frequently coordinating with other Technology Operations Teams to support the entire company and its mission.

Why We Need You

• Troubleshoot Technical issues for staff working both in the office and remote
• Provide User management access and account provisioning for Icario services
• Assist new employees with logging in to required systems and helping with day 1 questions
• Creating and removing users, resetting passwords and assigning permissions to services including: Google Workspace, Okta, Office 365, Jamf and other software services
• Design and update knowledge and training documents to be used by all Icario staff
• Support and maintain all hardware including Mac and Windows Computers, Apple Tv’s, iPads and other corporate technology
• Image and deploy Mac and Windows computers for new hires and computer refreshes
• Work alongside Corporate Technology team to assist with OS updates, patching, and updating security controls as needed
• Support conference room and A/V Technology: Apple Tv’s, Webcams, Projectors, zoom rooms
• Abide by all Icario Security policies, and be diligent in keeping healthcare security a top priority in all your work
• Friendly, collaborative, and empathetic interpersonal skills, be able to convey technical information to non technical staff
• Additional duties as assigned
• Embody Icario’s values

What We’ll Love About You

At Icario, we know that unicorns don’t exist, but Rhinos sure do! We’re not looking for the impossible, just the exceptional. If you meet a combination of the listed skills below, we encourage you to apply.

• Flexibility and ability to travel between Minnesota local offices and remote work as required
• 2+ years of mac and windows OS & Hardware experience
• 1+ years of experience using an IT support ticketing system
• 1+ years of administration and support of Google Workspace and Microsoft Active Directory
• Experience with Identity Providers such as Okta, Onelogin, Azure AD
• Ability to use various meeting software: Google Hangouts, Zoom, Teams, Webex
• Ability to troubleshoot basic network settings and systems and be able to speak the lingo to staff
• Prior history supporting technology in a HIPAA or HITRUST environment is a plus
• Strong desire to develop new skills and eager to learn and try new technologies

What You'll Love About Us

• Option to work fully remote, hybrid, or in-office
• A multi-award winning office culture
• 4+ weeks PTO, Summer PTO, and Unlimited Health & Wellness PTO
• Competitive Medical and Dental insurance
• Generous 401k program with company match
• Optional FSA, HSA, Pet insurance, Disability, Vision, and more
• Equal paternity and maternity leave
• Work-life harmony
• $1,000 employee referral bonus program

Apply here: 

https://apply.workable.com/icario/j/B1131D573E/

JOIN US

We’d love to learn more about you!

Email questions to careers@icario.com or visit: icariohealth.com. Icario is committed to fostering a welcoming, accessible, respectful, and inclusive environment that ensures equal access and participation for people with disabilities. Please let us know if you require any accommodations by emailing careers@icario.com

Icario is proud to be an Equal Opportunity Employer. We strive to empower an inclusive workplace culture that maximizes every employee’s contribution; widens the leadership pipeline; and ultimately increases the quality of our ideas, products, and our collective mindset. The intersection of opinions and experiences is made stronger by the power of diverse voices, ideas, and perspectives. By championing diversity, equity, and inclusion in our workforce and workplace culture, we're helping ensure we can meet the challenges of the future. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.