IT Analyst
LocationNew York, New York
TeamR&D (Engineering)
About Us:
DailyPay is the leader in the on-demand pay industry with an unrivaled technology platform, an unmatched list of blue-chip clients and an extensive list of industry awards. We are rewriting the invisible rules of finance by creating a new financial system. A financial system that is more equitable and inclusive, and benefits everyone. A financial system that enables workers to access their earned pay when they need it. We believe that money should move faster and smoother between employer and employee, between merchant and shopper, between financial institution and customer.
We are a mission-driven company hyper-focused on designing technology that can build a better financial system and future. It’s no wonder that we are growing at an extraordinary pace. Now we are looking for people who are as passionate as we are about reimagining how money moves. If you’re willing to define new rules, change systems and lives, come join us at DailyPay.
The Role:
We’re seeking for an IT Analyst to join our team in New York. This opportunity will be on the front lines of providing DailyPay’s IT support and will be onsite full-time. The ideal candidate will have strong technical troubleshooting abilities, excellent communication skills and be willing to interface with a combination of both technical and non-technical departments.
The primary tasks of this position will be to troubleshoot and resolve endpoint issues, install and support software and systems, image workstations and assist with the day-to-day operations for DailyPay’s IT infrastructure.
If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.
How You Will Make an Impact:
- Troubleshoot and diagnose issues pertaining to IT hardware, software, enterprise systems and networking.
- Prioritize and schedule problem resolutions, escalating, when necessary, to the appropriately experienced IT staff.
- Provide at the elbow support as well as remote help desk support for company employees. This includes setting up new. workstations and user accounts, installing applications, troubleshooting, and system maintenance.
- Field incoming help requests from end-users via ticketing system, telephone, email, and Slack. Support could be routed from remote users or remote offices.
- Participate in an On-Call IT rotation schedule. Occasional requires off-hour support including nights and weekends
- Manage, support and troubleshoot all AV / Conferencing equipment used throughout the New York offices.
- Maintain records of hardware inventory in the Inventory Database for the New York IT hardware.
- Document network changes in IT wiki.
- Create and maintain published user support documentation.
What You Bring to The Team:
- Bachelor's degree with a minimum of 4+ years in a help desk and/or IT Support role.
- Experienced in providing professional and courteous customer service.
- Deep knowledge of Macs and iOS. Experience with Jamf or an other MDM solution.
- Experience with SaaS administration.
- Extensive knowledge of computer software, operating systems, hardware and networking.
- Able to work in a team as well as independently.
- Highly Proficient with Google Workspace Suits and Microsoft Office.
- Ability to read, write, speak and understand the English language in a business environment.
What We Offer:
- Competitive compensation
- Opportunity for equity ownership
- Exceptional health, vision, and dental care
- Employee Resource Groups
- Fun company outings and events
- Unlimited books from Amazon
- Unlimited PTO
- 401K with company match
No sponsorship is available for this position.
DailyPay does not accept and will not review unsolicited resumes from search firms.
